I have been using the desktop application for several months with no issues, but this morning every time I try to open 1password I am presented with this empty window. Things I have tried so far: Rebooting Uninstalling/Reinstalling 1password Removing 1password folder from AppData/Local Launching with --disable-gpu flag Installed all Windows updates as well as graphics driver updates Any ideas? Thanks in advance. 1Password Version: 8.9.4 Extension Version: Not Provided OS Version: Windows 10 Browser:_ Not Provided

I started running into this same issue today as well. It was working perfectly fine yesterday, but today I can't get past this blank screen. I also attempted uninstalling and reinstalling the app (deleting all traces from %appdata% and elsewhere) and rebooting, but it hasn't solved the problem. Any help would be appreciated. Thanks!

Hi @xafyr / @Purk: Thanks for letting us know about this! This is something we're investigating, and this should get you sorted out: Right click the 1Password icon in your system tray > Quit. Type the following into your Windows search bar, and hit Enter: %localappdata%\1Password\settings Open the settings.json file and look for "appearance.useSystemAccentColor": true,. If it is present, change it to "appearance.useSystemAccentColor": false,. If it's not present, add "appearance.useSystemAccentColor": false to the bottom of the settings list. Note: Be sure to also add a comma at the end of the preceding setting, for instance: { "app.double":false, "appearance.useSystemAccentColor": false } Save the file, then attempt to launch and use 1Password again. Let me know how you get on with that! Jack ref: dev/core/core#17021

Hi Jack, Thanks for the workaround! I tried it and things seem to be working normally again. Cheers! xafyr

Jack, That worked perfectly! Thank you so much! -purk

Thank you so much for this workaround. I had the same issue and it solved it. Double thumbs up and many thanks to you, Jack.P_1P. Thank you Purk for asking the question.

Windows Desktop Application showing blank screen.

AliH1P
1Password Team
3 years ago
Hey @Strugglechen, on behalf of Mike you're most welcome! I'm glad to hear everything is working well for you 😄

Take care and have a wonderful day!

Ali
Former Member
3 years ago
thank you , everything works fine :) have a great day!
MikeT
1Password Team
3 years ago
Hi folks,

We've just shipped an update to fix this now in 1Password 8.9.5 for Windows.

Once updated, you should be able to switch the accent colors back on without it going blank (it's in 1Password Settings > Appearance > Use device accent colors):
Former Member
3 years ago
Thanks for the fix, Jack_P_1P ! Worked for me.

MikeT , no wallpaper engine, but I am using black for my theme color and got the blank window issue after restart this morning. Just sent an email to support with details as requested.
MikeT
1Password Team
3 years ago
Hi folks,

Is anyone using Wallpaper engine or a pure black accent color (#000000)?
Former Member
3 years ago
Can confirm, the "appearance.useSystemAccentColor": false , solved this issue instantly. Thanks!
Former Member
3 years ago
its working, appearance.useSystemAccentColor": false , solve the Problem :)
MikeT
1Password Team
3 years ago
Hi @Strugglechen,

I've merged your post here, please see Jack's post above: https://1password.community/discussion/comment/655674/#Comment_655674 for the quick workaround related to turning off the Windows accents color support via the settings file.
MikeT
1Password Team
3 years ago
Hi folks!

The issue seems to be related to the new support for the Windows accent colors that we adapt our UI to blend in more with Windows.

We are not able to reproduce this issue on our side. We would like to ask for your help to see if we can get more information from your systems to figure this out.

If you can help us, please email us at support+windows@1Password.com and in the email body, include a link to this thread: https://1password.community/discussion/133336/windows-desktop-application-showing-blank-screen

Let us know here if you've emailed us, so we can look for that email and work with you on this.

Thanks!
Former Member
3 years ago
reddit is the same issue too

https://www.reddit.com/r/1Password/comments/x4pes7/bug_1password_windows_app_completly_grey/

from another user, i am on the stable Version of release i dont change anything, please help

Forum Discussion

Windows Desktop Application showing blank screen.

Recent Discussions

Need help exporting

How to search for a specific string of text?

Passkeys in a compromised account

[Bug] Editing item website field goes blank

Feature request: Name for entities linked to your account