1pwd created >2000 copies of a login

m_w

I created a new login on 1pwd for my Mac; when I tried to login from my mobile, 1pwd couldn't find the login and I noticed that it had been saved in my Personal vault; I have set a preferred fault under "Save new items in" and therefore was surprised that the new login had been created in my Personal vault which isn't my preferred vault.

I moved the login item to my preferred vault and then realised that the password field was empty. I know I had generated a password in 1pwd and saved it with the item. So I went through the forgot password flow with that website and saved the new password in 1pwd.

This morning, I went back to the same website on my Mac but I failed to login even though I was filling the credentials with 1pwd; I checked in 1pwd and found 2123 copies of the login for that site.

BTW, before I used 1pwd this morning, I clicked on the upgrade button that showed on the splash screen.

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1Password Version: 8.9.4
Extension Version: 2.3.7
OS Version: 12.5.1
Browser:_ Safari

m_w

similar issue reported here although circumstances are different: Several thousand PWs duplicated after upgrade to 1PW 8

m_w

is anyone able to help?

ag_tommy

Morning @m_w

If these are all true duplicates then removing them is best. I can't say I have ever heard of something like this. Not in that amount at any rate, duplicates themselves sure that has happened. To clean them up, assuming they are 100% duplicates.

1. Search for the login. This helps ensure you don't inadvertently get any others you have selected.
2. Select one of the items in the center column. It will highlight.
3. Press the shift key and keep it pressed.
4. Scroll to the bottom of the list and click on the 2nd to last login. All of the logins will be highlighted. Right-click and select Archive. * Optional use delete.

5. You may prefer to do this in small groups rather all in one go.

   Be very careful to only select the items you wish to archive or remove.

• You'll want to make sure 1 login is not removed, so it remains for your use.

m_w

thanks @ag_tommy - deleting them is the easy part; obviously, the more tricky bit is to find out how this could have happened and I appreciate this might be very difficult or even impossible; if it helps, I have created a Diagnostic Report using your Troubleshooting Tool yesterday.

ag_tommy

@m_w

I can't say that it wouldn't help without seeing it. I can take a look at it if you send it over. Please post your support id here on BitBots reply to that submission.

Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

m_w

can you confirm the right address to send it to, please? the tool created an email to support@agilebits.com but I've seen in other forum posts that people were asked to send reports to support+forum@1password.com

ag_tommy

Either works. We'll get it. I prefer the +forum as it's assured you'll get a reply with the support id quicker. At least to me it seems quicker. :)

m_w

ok - I sent it and got this support ID [#SHW-28445-338]

ag_tommy

Replied. :)

ref: SHW-28445-338

ag_tommy

@m_w

I am going to close this with an on going discussion via email between us. For anyone following along at home the investigation is on going.