1Password 8 stops responding to mouse/keyboard events (seems to lock?)

skrj1skjaffgg
skrj1skjaffgg
Community Member
in Mac

Hey,

Just upgraded to 1password 8, decent so far.

Have this really weird issue that happens 5-10 times a day where the 1password windows disappears, after clicking 1password again it's locked up and refuses to take any events.

I recorded a video: https://files.anderstorpsfestivalen.se/dump/fcs.mp4

1Password Version: 1Password for Mac 8.9.4
Extension Version: Not Provided
OS Version: MacOS 12.6
Browser:_ Not Provided

Comments

  • skrj1skjaffgg
    skrj1skjaffgg
    Community Member

    Hello 1Password team, should I email for support instead?

  • ag_tommy
    ag_tommy

    @skrj1skjaffgg

    Yes, please do that. I would suggest adding in a diagnostic report to cut down on a reply asking for one. Please include the video as part of your message. Please do not send a link to the video.

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: skrj1skjaffgg

    • A link to this thread: https://1password.community/discussion/133755/1password-8-stops-responding-to-mouse-keyboard-events-seems-to-lock#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

This discussion has been closed.