Where is my pin code on my new iPad?

Community Member

Have 1pw on my brand new iPad 9. It asks for my 4 digit pin but will not recognize it. Worked fine my old iPad.

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  • Dave_1PDave_1P

    Team Member

    Hello @Sgefvert! 👋

    Are you being asked for the PIN set for the iPad itself or a PIN that you enabled for 1Password 7? If it's the latter than you can disable and change the 1Password PIN by following these steps:

    1. Open the 1Password app.
    2. Enter an incorrect PIN code. The screen will flash and then you'll be asked for your account password. Enter your account password to unlock 1Password.
    3. Tap on Settings.
    4. Tap on Advanced.
    5. Tap on Security.
    6. Turn off the PIN Code.
    7. Turn on the PIN Code and enter in a new PIN.

    I look forward to hearing from you. 🙂

  • SgefvertSgefvert
    Community Member

    It worked. BTW, 1PW 8 is confusing and without the PIN code feature of no value to me.

  • Dave_1PDave_1P

    Team Member


    Instead of a PIN code you can enable Touch ID / Face ID (depending on which feature your iPad supports) for 1Password 8 on your iPad instead:

    Unlocking 1Password using your fingerprint or face is more secure than using a 4-digit PIN code. 🙂

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