I downloaded 1Password 8 for my iPhone but it won't accept my password.

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JMirk
JMirk
Community Member
in iOS

I enter my password and hit GO, but nothing happens. What do I do?

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Referrer: forum-search:I downloaded 1Password 8 for my iPhone but it won't accept my password.

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  • GreyM1P
    GreyM1P
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    Hi @JMirk

    Sorry to hear you've had trouble with this. When you say "nothing happens", do you mean that the spinner on the sign-in button just stays spinning and nothing else?

    As a first step, force 1Password to quit by swiping it away from the app switcher: Close an app on your iPhone or iPod touch - Apple Support. Then open it again and try signing in. If that does the same thing, force-quit 1Password again and try this:

    1. Open 1Password.
    2. Enter the first character of your account password.
    3. Tap the 👁️ reveal password button that appears.
    4. Enter the rest of your account password in plain text, then tap → to sign in.

    If that still doesn't work, and if you haven't already, try removing 1Password 8 from your iPhone and reinstall it and see if that helps. If it doesn't, I'd suggest emailing us for individual help at support+ios@1password.com, including a link to this thread so that we can continue there.

    I look forward to hearing how you get on.

    — Grey

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