1password interminably slow if it opens password at all

nulls
nulls
Community Member
in Mac

Anyone else wishing they hadn't upgraded? Monterrey 12.6 and Banktivity 8.9.4
Using Safari and updated the extension but dont know what the number is

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Referrer: forum-search:Anyone else wishing they hadn't upgraded? Monterrey 12.6 and Banktivity 8.9.4

Comments

  • GreyM1P
    GreyM1P

    Hey there @nulls

    Sorry to hear 1Password has been slow for you. It'll be helpful for us to see what 1Password is doing in more detail, so I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    — Grey

  • nulls
    nulls
    Community Member

    Not comfortable sharing a downloads folder. I emptied it and diagnostics wouldn’t run

  • Dave_1P
    Dave_1P

    @nulls

    When you send a diagnostics report you're not sharing your Downloads folder, can you clarify your concerns a little further? The following article explains what information a diagnostics report contains: About 1Password diagnostics information

    Can you restart your Mac and try to generate a diagnostics report again?

    -Dave

  • nulls
    nulls
    Community Member

    I will try but when I clicked on Diagnostics it asked for access to download folder.

  • GreyM1P
    GreyM1P

    @nulls – That's right. It saves the diagnostics report in the Downloads folder, but doesn't read anything there. It still needs to be granted access to be able to save it.

  • nulls
    nulls
    Community Member

    Nothing happens when I click diagnostics. Thank you anyway....I will just live with the inconvenience. I had closed all other programs except for VPN. I will just wait until new MAC OS is released

  • ag_tommy
    ag_tommy

    @nulls

    We're here if you need us. Off-hand it sounds as if there might be an open window asking for your approval for perhaps that downloads folder. When you click to create the report you should see the following.

    If you open the downloads folder (reveal option) you should be able to locate your report.

This discussion has been closed.