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Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to save your document

Every time I launch 1PW8, I get a message saying "We couldn't save your document." (see attached file)
How can I do to check out which file is causing this alert?

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 10.15.7
Browser:_ Not Provided

macos
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @parpayoun

    We've received your diagnostics report, and it's with the right team, so they'll reply to you as soon as they can. :)

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    @parpayoun

    I'd like to ask you to create a diagnostics report from your device:

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!