Unable to save your document

parpayoun
parpayoun
Community Member
in Mac

Every time I launch 1PW8, I get a message saying "We couldn't save your document." (see attached file)
How can I do to check out which file is causing this alert?

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: 10.15.7
Browser:_ Not Provided

Comments

  • ag_tommy
    ag_tommy

    @parpayoun

    I'd like to ask you to create a diagnostics report from your device:

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: parpayoun

    • A link to this thread: https://1password.community/discussion/134394/unable-to-save-your-document#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • parpayoun
    parpayoun
    Community Member

    @ag_tommy

    [#SWE-86542-484]

    Bonne journée!

  • GreyM1P
    GreyM1P

    @parpayoun

    We've received your diagnostics report, and it's with the right team, so they'll reply to you as soon as they can. :)

This discussion has been closed.