iPadOS 16.1 Watchtower crash [Fixed. Please see the approved answer for details.]
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Now 1PW crashes immediately when I try to open from the login screen. Instead of Touch ID I intentionally entered an incorrect PW. 1PW recognized it was incorrect so when I entered the correct PW it crashed. Replicated N times. Mac and iPhone are just fine
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I recently upgraded to 1Password 8, but on an iPad running IPadOS 16.2 every time I try to open Watchtower it shuts the app and returns me to the Home Screen.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iPadOS 16.2
Browser:_ Not Provided0 -
This is an issue the team is working to resolve. To regain functionality you can off-load the app and then add it again.
edit: - Clarification: You would not want to use the Watchtower functionality on the iPad until a new release can be issued. If you use the feature you may experience crashing again.
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Off-loading would leave any data on the device that it created.
- Open Settings and tap General.
- Tap iPhone Storage and give it a while to load.
- From the list of apps, tap the app you want to offload.
- Tap Offload App and confirm.
- Download 1Password 8 again.
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- Be 100% certain all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and you know your password before beginning the steps above.
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Thanks for sharing the "off-load" instructions - I will try it if this happens again (hopefully this is fixed soon).
I had the same Watchtower problem as described in this thread, but it worked the next morning without any action on my part. Something timed out, I guess.
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Hi @ag_tommy
Thanks for the explanation. I did it, but no change in the behavior. The app is still crashing right after I open it on the iPad.
To be honest, this issue is known since October 2022. If 1Password needs longer to fix that, I leave and use another App. No point for dealing with a crashing App.
Best,
Jochen0 -
Did you revisit the Watchtower section? If so, please do not do that until a resolution is present. This is the only known cause that would cause the trouble. Do you experience different results if you delete the app and reinstall it?
I see I did not mention you should no be using the Watchtower functionality until there is a resolution. I'll edit my post. Apologies.
- To clarify this is specific to the iPad and you should be good to use the Watchtower functionality on other installations.
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Thanks @ag_tommy
Once I try to use the Watchtower, the App is crashing when I just start it.
This means the App can´t be used anymore!
So, tell me: Why do I pay for an App that doesn`t work?0 -
It may be that you're experiencing something else unknown. I'd like to ask you to create a diagnostics report from your device and email it to us.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
JochenHartmann A link to this thread:
https://1password.community/discussion/comment/672647/#Comment_672647Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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The email with diagnostics is out, but no Support ID as a response.
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I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.
ref: BXQ-31274-927
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Hi there @bhbeck
The fix for that issue will be included in the next update to 1Password for iOS. I don't have a solid release date for that at the moment, but you can keep an eye on the App Store listing for 1Password 8, or the 1Password Releases blog:
Please let me know if you have any questions, or would like any further help. :)
— Grey
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Thanks Grey. I’ll watch for the update. I did discover that it seems to work ok on my iPhone and Mac.
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1P has been so reliable for last decade(s) that I foolishly didn’t check this community when I updated my iPad Pro(4th gen) to 16.2 in Dec.
I naively assumed that retaining “backup’s” “emergency keys” and “recovery id’s” over last several decades would allow me to upgrade from 1P7.10 to 1P8 without totally crashing my Home Screen.
Now I can’t find how to backup Or obtain Emergency codes in either 1P71 OR 1P8. !! None of existing sec codes work. While I can currently still access both 1P versions thru user+password I’m left in a dangerous position. Sending Diagnostics on either version has not prompted a Support ID or acknowledgement to date.0 -
This bug still there. Not very please with 1Password
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Have you received an email from the team yet? If you haven't then please send a new email to support+forum@1Password.com which will trigger an auto-reply from BitBot, our friendly robot assistant, with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
We haven't yet released a new update for 1Password on the iPad that includes the fix. Have you tried the workaround that my colleague Tommy posted here: https://1password.community/discussion/comment/672364/#Comment_672364
-Dave
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Issue since November !!!!!! It’s time to look at another apps working better. Stop paying for an apps not working properly
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@Dave_1P Sorry Dave but I only got a reply from 1Password Business ID with NO support number but a list of 20 or so links instead?
Access to this community is also now being restricted by IOS 16.3 UPDATE which I’m trying to pause…. AND each time I login I have to reset my password
EDIT; IOS UPDATE PAUSED and diagnostics sent to support+forum@1password.com but no response yet. 1P8 just crashed -so will checkout workarounds (Tommy?)Tony
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I've located your email and one of my colleagues will send you a reply as soon as possible.
-Dave
ref: KNY-21888-133
ref: Zendek-1020190 -
Sadly, the crashing is still an issue. iPad Pro M2 and when accessing watchtower. iPadOS 16.3 and latest version of 1Password
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I got this same crash today after trying to look at WatchTower on iPad OS 16.2
It seems that if I use then the WatchTower feature in the iPad app then it crashes. If I restart and never use WatchTower then it seems to work though the initial login is flakey and I have to access the app through the App Switcher (running apps) and re-enter the password/fingerprint.
I just opened a 1Password account today as I need to transfer from another password app that has had too many breaches. So I have the latest 1Password 8 app downloaded to my iPad today. Currently this is not a good look and I may have to consider another password manager if the app is not viable on iPad (which would be a pity as I like the extra security of the secret key).
FYI updated to IOS 16.3 – and the issue remains.
Kind Regards
Julian Muir0 -
Sorry duplicated original comment when trying to update by hitting browser back button 😱
If a moderator can delete this one as I do not seem to have that option – otherwise I guess it will just remain as a testament to my incompetence 😊
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I got this same crash today after trying to look at WatchTower on iPad OS 16.2
FYI update to IOS 16.3 and issue remainsIt seems that if I use then the WatchTower feature in the iPad app then it crashes. If I restart and never use WatchTower then it seems to work though the initial login is flakey and I have to access the app through App Switcher (running apps) and re-enter the password/fingerprint.
I just opened a 1Password account today as I need to transfer from another password app that has had too many breaches. So I have the latest 1Password 8 app downloaded to my iPad today.
So it seems the fix will be released soon (in version 8.9.8 I expect) https://releases.1password.com/ios/8.9/#whats-new
Kind Regards
Julian Muir0 -
It's just ridiculous that since now almost "3" months of an upcoming fix is spoken of but there is no time frame when this will be released. In the meantime, I regret having chosen 1Password for the family because the app looks "nicer" than the open source alternative.
If there are technical problems with the provision of a new release for 3 months, the internal development team must be in chaos or the technical basis must be so bad that Apple prevents a release.
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@WorldIRC That's not an answer after 3 months for a company that works with the most sensitive data that its customers can give to an external company. If we couldn't roll out bug fixes at my workplace for 3 months, I can't even imagine the impact. People here have been talking non-stop about LastPass' problems, but I'm starting to wonder what the internal situation is like at 1password when they're not even able to name the problem properly and give a timeframe.
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