Problems on Mac 1Password

safetyman
safetyman
Community Member
edited October 2022 in Mac

I have transitioned to a Mac at work and want to have my 1PW on it.
It's sort of working. I'm using Dropbox to store my vaults. There are two vaults.

But on the Mac, I cannot edit or add new logins. The Mac has different name for the
one vault it sees. It just calls it "Primary" (which is not the name of either of
the others).

I'm also getting a pop up to subscribe which I didn't think I had to do.

I guess I more or less expected it would work the same as the Windows version.

1Password Version: 7.9.6
Extension Version: "most recent"
OS Version: macOS 12.4
Browser:_ Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @safetyman! 👋

    I'm sorry to hear that you're having trouble editing items on your Mac. For help with legacy sync methods (such as Dropbox), I recommend sending an email to support+forum@1Password.com so that our support team can take a look. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • safetyman
    safetyman
    Community Member

    Hi @Dave_1P,

    Here's the code I received back: [#MKX-49245-696]

    Thanks, Eric

  • Dave_1P
    Dave_1P

    @safetyman

    Thank you for the Support ID. I've located the ticket and I see that one of my colleagues has already reached out. I recommend continuing the conversation over email and I'm closing this forum thread to prevent duplication of effort. 🙂

    -Dave

    ref: MKX-49245-696

This discussion has been closed.