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Forum Discussion
wmcmaster
3 years agoNew Contributor
I have a SamsungS10 android and I can't get autofill to work.
I go into Settings, then Autofill, then Autofill service. There are a number of apps listed with radio buttons to turn them on and off. The button next to None is on. I press the button next to 1password and I am asked to trust this souce, press ok but cannot turn on the button.
1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: Android Version 12
Browser:_ Not Provided
Referrer: forum-search:I have a SamsungS10 android and I can't get autofill to work.
- BrendanR1P
1Password Team
Hi wmcmaster
Thanks for letting us know these issues have now been resolved for you. 😀
-- Brendan
- wmcmasterNew Contributor
These issues have now been resolved.
- 1P_Timothy
1Password Team
Hi wmcmaster, dribnus, thanks for letting us know these issues have popped up for your both again.
So that we can dive into each issue individually, I'd like to ask you to email the support team. Myself or one of my colleagues will follow up with you there. If you have already emailed us but haven't received a reply, just let me know!
You can reach out to us directly via email at
support@1password.com
so we can help investigate further. Please include a brief description of the issue with your message.After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. Thanks again!
- dribnusOccasional Contributor
Any more thoughts on this issue?
- wmcmasterNew Contributor
I am having the same problem.
- dribnusOccasional Contributor
This issue is happening again for me. The autofill shows, but when I click on it, nothing happens unless I click the 1Password icon to the right and click the login from that window. I have a screen record I can send
- 1P_Timothy
1Password Team
- dribnusOccasional Contributor
I cleared data, cache and re-installed and it works now. It just wouldn't do anything when I clicked on the item to autofill in an app or web browser.
- wmcmasterNew Contributor
Thank you. I have sent you 2 screenshots by email from my phone.
- 1P_Timothy
1Password Team
dribnus, thanks for writing in. Could you share any additional details about the behavior you're seeing on your device? Thanks again!