Touch ID on Macbook Pro not working after upgrade for 1P7 to 1P8

rudivandrunen
rudivandrunen
Community Member
in Mac

hi all,

After upgrading from 1P7 to 1P8 (and changing my Mac user password do not recall what triggered it) the fingerprint unlock does not work anymore in 1P8. It does still work in unlocking my mac-useraccount on my mac though. Have re-registered my finger, have turned off-on-off-on the fingerprint recognition in 1P8 which brought no relief. I do get a prompt for doing the finger excersise, in 1P8 and after doing that, it does not recognize my finger "That didn't work Check your password and try again"

1Password Version: 8.9.4
Extension Version: latest
OS Version: 12.5
Browser:_ N/A

Comments

  • Dave_1P
    Dave_1P

    Hello @rudivandrunen! 👋

    I'm sorry that Touch ID isn't working with 1Password 8 on your Mac. Can you try the following steps in order:

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Preferences, then click Touch ID.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Preferences from the menu bar.
    6. Click the Security icon, then turn off "Touch ID" and turn it back on again.
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Now try unlocking 1Password using Touch ID.

    For many people just restarting their Mac gets Touch ID working again, if it does for you as well then you can skip the rest of the steps. Let me know if Touch ID still doesn't work after trying this. 🙂

    -Dave

  • rudivandrunen
    rudivandrunen
    Community Member
    edited November 2022

    Dave,

    Thanks for the prompt reply, but I might have hit a real OOPS here.
    did everything you told me and now, if I want to unlock using TouchID 1P8 crashes !! (repeatable!) with a SEGV with the following dump:

    (I can get you the full dump, if you tell me how to get it to you)

    `

    Translated Report (Full Report Below)

    Process: 1Password [1095]
    Path: /Applications/1Password.app/Contents/MacOS/1Password
    Identifier: com.1password.1password
    Version: 8.9.8 (8.9.8.132122)
    Code Type: ARM-64 (Native)
    Parent Process: launchd [1]
    User ID: 501

    Date/Time: 2022-11-03 19:55:51.3861 +0100
    OS Version: macOS 12.5 (21G72)
    Report Version: 12
    Anonymous UUID: 068C2B3E-842B-A441-2A68-3EE9051700A6

    Time Awake Since Boot: 290 seconds

    System Integrity Protection: enabled

    Crashed Thread: 10 tokio-runtime-worker

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000015b8a108
    Exception Codes: 0x0000000000000001, 0x0000000015b8a108
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
    Terminating Process: exc handler [1095]

    VM Region Info: 0x15b8a108 is not in any region. Bytes before following region: 4002012920
    REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
    UNUSED SPACE AT START
    --->
    __TEXT 104428000-10442c000 [ 16K] r-x/r-x SM=COW ...cOS/1Password
    `

  • rudivandrunen
    rudivandrunen
    Community Member
    edited November 2022

    As you see I seem to have (automatically, or just pressed ok one time too may) have updated in the meantime, as my first report was on 8.9.4, The SEGV is on 8.9.8.

    Anyways for me TouchID seems not to work, so turned it off for now. Please get back to me to sort this.

    Rudi

  • Dave_1P
    Dave_1P

    @rudivandrunen

    I'm sorry to hear that 1Password 8 is crashing on your Mac. I did notice that you're running macOS 12.5 which is a few updates behind, are you able to update to a more recent version of macOS and then try to reproduce the issue again?

    If you encounter the same issue even after updating then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com. Please also include the crash report that you mentioned.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • rudivandrunen
    rudivandrunen
    Community Member
    edited November 2022

    @Dave_1P

    Thanks for the quick reply again !

    I will, over the weekend see if I can upgrade to 12.6.1

    In the meantime, I can send you the report on 12.5 if of use. I might not know if I
    am able to upgrade as I have some custom software that needs to be validated
    on 12.6.1 before I can move on.

    also: The application (1Password) crashes, so sending diagnostics after having restarted the application, will probably not yield the exact cause of the crash as I had restarted the app, (to create the diag file) and not having a situational dump on at the moment the SEGV occurs. I can (and will) send the apple crashdump instead, ok ?

    I will be sending the complete apple crashdump on 12.5 anyways though

    Thsnks again, hope to hear soon.
    Rudi

  • Dave_1P
    Dave_1P

    @rudivandrunen

    Thank you for the reply. The diagnostics report will contain a log of what happened when the app crashed even if the report is generated after restarting 1Password. And the Apple crash report should be helpful as well.

    I see the email that you sent in and one of my colleagues will take a look and reply as soon as they can. 🙂

    -Dave

    ref: ACH-64379-139

This discussion has been closed.