"Unable to save item" when trying to add sign-in-with-Google item in Chrome

ionosionos
Community Member
edited November 4 in 1Password in the Browser

When trying to save a "via-Google" login in Chrome, I keep getting an error message "Unable to save item".

Is this a known issue? How can I debug this further?

Screenshot

Thanks,
-i


1Password Version: 8.9.8
Extension Version: 2.4.7
OS Version: macOS Ventura
Browser:_ Chrome

Comments

  • BrendanR1PBrendanR1P

    Team Member

    Hi @ionos,

    Could you please try the following steps below to see if they resolve the issue for you?

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Thanks 😀

    -- Brendan

  • ionosionos
    Community Member

    Hi @BrendanR1P . Thank you for the tipp, it did the trick!

    Cheers,
    -i

  • GreyM1PGreyM1P

    Team Member

    @ionos – On Brendan's behalf, you're very welcome. :)

  • ionosionos
    Community Member

    I spoke a little bit too soon. This issue is recurring. After having gone through @BrendanR1P 's procedure, I can add a sign-in alright. One the next attempt to add an SSO sign-in, I'm presented with the same problem again.

    Having to go through the sign out/in steps every time seems not ideal.

    Thanks,
    -i

  • Joy_1PJoy_1P

    Team Member

    Hey @ionos, are you still running into this issue? If so, please reproduce the behavior and send over the following so we can take a closer look at what may be going on: https://support.1password.com/cs/extension-console-log/

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • ionosionos
    Community Member

    Hello, it has not happened recently. I keep an eye out for it ....

  • Joy_1PJoy_1P

    Team Member

    @ionos Sounds good, please do reach out if the issue occurs again!

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