1PW does not use correct username to sign into Agilebits

Community Member

When I use 1PW to sign into Agilebits the username that is transmitted has an extra dot (.) between [email protected] and com. (Example - @gmail..com). I get an invalid message. When I manually remove one of the dots (.) I get a valid sign-in. The information that shows in 1PW is correct but the extra dot in the address is transmitted. How do I correct.

1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: 13.0
Browser:_ Safari


  • GreyM1PGreyM1P

    Team Member

    Hey @1NoahTN

    It sounds like you'll need to correct your "1Password Account" item in your vault. Here's what to do:

    1. Open and unlock 1Password.
    2. Search for "1Password Account".
    3. Open the item and tap Edit.
    4. Update your email address in the username field.
    5. Tap Save.

    Then, whenever you sign into 1Password.com, the correct details will be autofilled. Hope that helps! :)

    — Grey

  • 1NoahTN1NoahTN
    Community Member

    Thanks Grey. The problem is corrected.

  • GreyM1PGreyM1P

    Team Member

    @1NoahTN – Great! Let us know if you run into any trouble in the future, or if you have any other questions. :)

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file