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Former Member's avatar
Former Member
3 years ago

1PW does not use correct username to sign into Agilebits

When I use 1PW to sign into Agilebits the username that is transmitted has an extra dot (.) between XXXXX@gmail and com. (Example - @gmail..com). I get an invalid message. When I manually remove one of the dots (.) I get a valid sign-in. The information that shows in 1PW is correct but the extra dot in the address is transmitted. How do I correct.
Thanks,

1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: 13.0
Browser:_ Safari

ios
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    @1NoahTN – Great! Let us know if you run into any trouble in the future, or if you have any other questions. :)

  • Former Member's avatar
    Former Member
    3 years ago

    Thanks Grey. The problem is corrected.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @1NoahTN

    It sounds like you'll need to correct your "1Password Account" item in your vault. Here's what to do:

    1. Open and unlock 1Password.
    2. Search for "1Password Account".
    3. Open the item and tap Edit.
    4. Update your email address in the username field.
    5. Tap Save.

    Then, whenever you sign into 1Password.com, the correct details will be autofilled. Hope that helps! :)

    — Grey