Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

kendonw's avatar
kendonw
New Contributor
3 years ago

Touch ID does not work to open 1Password on the Mac Safari browser extension. does work to open app

Have Mac running OS Ventura 13.0.1. Running 1Password for Mac 8.9.8.
Touch ID no longer works on Safari browser extension.
It does work to open app.

1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: 13.0.1
Browser:_ Safari
Referrer: forum-search:touch id does not work on browser extension

ios
  • Alvin_L_1P's avatar
    Alvin_L_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey kendonw 👋:

    Can you completely close Safari and restart your Mac to see if it helps? When we've had reports of this occurring, users have reported that restarting their device helped resolve the issue.

    Alvin