Touch ID does not work to open 1Password on the Mac Safari browser extension. does work to open app

kendonwkendonw
Community Member

Have Mac running OS Ventura 13.0.1. Running 1Password for Mac 8.9.8.
Touch ID no longer works on Safari browser extension.
It does work to open app.


1Password Version: 8.9.8
Extension Version: 2.4.1
OS Version: 13.0.1
Browser:_ Safari
Referrer: forum-search:touch id does not work on browser extension

Comments

  • Alvin.L_1PAlvin.L_1P

    Team Member

    Hey @kendonw 👋:

    Can you completely close Safari and restart your Mac to see if it helps? When we've had reports of this occurring, users have reported that restarting their device helped resolve the issue.

    Alvin

  • kendonwkendonw
    Community Member

    That seemed to work! Thank you.

  • Dave_1PDave_1P

    Team Member

    @kendonw

    On behalf of Alvin, I'm happy that Touch ID is working again. 🙂

    -Dave

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