Forum Discussion

Philipp's avatar
Philipp
Occasional Contributor
4 years ago

How to subscribe a frozen 1Password account?

Hello,
My account is frozen. I wanted to reactivate it and clicked in my 1Password beta app on iOS on the option to subscribe. It seems everything worked fine. I got also a feedback that I'm now ready to start.

But by account is still frozen. And when I look into Apple App Store then I do not see any subscription for 1Password there.

1Password Version: iOS beta 8.9.9
Extension Version: Not Provided
OS Version: iOS 16.1.2
Browser:_ Not Provided

ios

1 Reply

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi Philipp

    We can't help you with any account- or billing-related issues here on the Support Community, so please send us an email to support+billing@1password.com and one of the team will be able to help you. :)

    — Grey