1Password on Mastodon

How to subscribe a frozen 1Password account?

Community Member

My account is frozen. I wanted to reactivate it and clicked in my 1Password beta app on iOS on the option to subscribe. It seems everything worked fine. I got also a feedback that I'm now ready to start.

But by account is still frozen. And when I look into Apple App Store then I do not see any subscription for 1Password there.

1Password Version: iOS beta 8.9.9
Extension Version: Not Provided
OS Version: iOS 16.1.2
Browser:_ Not Provided


  • GreyM1PGreyM1P

    Team Member

    Hi @Philipp

    We can't help you with any account- or billing-related issues here on the Support Community, so please send us an email to [email protected] and one of the team will be able to help you. :)

    — Grey

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