Printing
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Happily. Creating pdf's and saving them in a flash drive inside our safe would ensure instant access to my passwords for my family. Yes, the emergency kit does that, but no good contingency plan should stop at Plan A.
Also, there's no kind way of saying this, but in case 1password went out of business or if I decided to bring my business elsewhere for any reasons (not feeling the need right now, but again thinking of contingencies) I would love to have access to my data in a non-proprietary format. The CSV export option is a good start, but it only saves some of the data. So, another approach would be to offer a third export option. But again, the function was there and everyone was happy with it--bringing it back can't be so difficult...0 -
Countless variations of these arguments have been made in the past couple of months in this thread--I find them very persuading, and ignoring this kind of insights from loyal customers is how even established businesses start going south. ("We know better than our customers what they need")
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Thank you for the details. I agree that a print feature is something that many folks would find useful and I've forwarded your comments to our Product team who will review them as they plan 1Password's future roadmap. I did want to respond to some of the points that you raised:
Creating pdf's and saving them in a flash drive inside our safe would ensure instant access to my passwords for my family. Yes, the emergency kit does that, but no good contingency plan should stop at Plan A.
The problem with storing an exported copy of your passwords on a flash drive is that you'll need to continually remember to update that exported copy. If you change the password for your email account or for your bank and forget, or don't have a chance, to update the exported copy then your family won't have access to that account. For example: if you update a password while on vacation and then find yourself in an emergency before you return home and can update the exported copy in your safe then the copy of your data that your family has access to won't be accurate. Leaving a copy of your Emergency Kit in a personal safe ensures that your family gets access to the correct version of your passwords and other items.
That being said, support for estate planning and emergency account recovery is definitely something that 1Password can do better.
Also, there's no kind way of saying this, but in case 1password went out of business
Even if 1Password the company completely disappeared tomorrow you'd still have access to your items on all devices where you're using the 1Password app. Your items are stored in an offline cache on each of your devices and you can use 1Password on a Mac, Windows, or Linux device to export your items even when the app is offline or if our servers are down: How to export your data from the 1Password app
I decided to bring my business elsewhere for any reasons (not feeling the need right now, but again thinking of contingencies) I would love to have access to my data in a non-proprietary format. The CSV export option is a good start, but it only saves some of the data.
Exporting to a 1PUX file would be the best option since it includes a complete and lossless copy of your data: About the 1Password Unencrypted Export format
Hopefully more services build support for importing 1PUX files, some already do. A PDF file wouldn't contain a complete copy of your items since it wouldn't include things like file attachments, Document items, and (in the future) your passkeys. Another issue is that other password managers wouldn't be able to import a PDF file like they can import a CSV or 1PUX file.
Countless variations of these arguments have been made in the past couple of months in this thread--I find them very persuading, and ignoring this kind of insights from loyal customers is how even established businesses start going south. ("We know better than our customers what they need")
Although it can sometimes look like feedback is being ignored when the team doesn't immediately act on a request I can assure you that that this isn't the case. Every single request, comment, and piece of feedback that we receive is forwarded to the Product team who carefully reviews that feedback and considers it as they're planning updates and new features to add to 1Password in the future.
A version of the print feature may return to the 1Password app in the future (I can't say whether it will or won't since I'm not on the Product team myself), but the feedback that we receive from folks may also inspire other improvements to 1Password such as better estate planning features, better recovery tools, and more robust import/export functionality.
Please continue to voice your feedback, the team hears and appreciates it. 🙂
-Dave
ref: PB-33476738
ref: PB-334767600 -
Yes, PLEASE PLEASE PLEASE, add back the feature to PRINT ONE RECORD. It's annoying as all get-out to not be able to print out one card-- it sucks. I do a screen print right now and that's the only way I can print just one card. PLEASE ADD THIS BACK!!
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Dear 1Password team!
My vote - please add back the ability to print passwords.
My justification and security model is really simple:- My full digital existence should NOT depend on one component/system/provider, i.e. 1Password. Hence there should be an easy way for an alternative planB solution (like printout in the safe)
- All my digital assets are protected and accessible by the knowledge stored in 1Password
- Like everyone, also my life may end unexpectedly at every random moment, but these hard time should not be even more harder for my family. They should still be able to access my digital assets (doesn't matter what assets - investments, contracts, mailbox etc) in a simple way.
- You are tech savvy persons, but please understand for many 1password platform with emergency kit or computers in general is something what they don't understand. For non-techies, the printout copy of all credentials in the safe is a the survival solution.
- The current csv export is so much less user-friendly than the previous printing option and contains only partial data.
Platform: macos 13.4.1
1Password: 8.10.9Emotional side-note:
Reading these threads makes really unhappy that user voices seem more to be a place to "let the steam out and they will go away" and no actual actions are taken... :(0 -
Our product team reviews and considers every piece of feedback that is forwarded to them. Not every feature is built immediately and sometimes the team comes up with a better, and more secure, way to solve an issue that a customer has brought forward. We're continually improving 1Password, as can be seen in our release notes, and appreciate the feedback since it tells us what needs to be fixed and made better.
For the time being, printing and storing your Emergency Kit in your personal safe is the best way to ensure that your family can access your items in an emergency. The information in the Emergency Kit can be used by your family to view your items on 1Password.com on any device.
The Emergency Kit also contains instructions on how to directly reach our support team in case your family member needs help signing in.
Thank you for the feedback and feature request. 🙂
-Dave
ref: 35018572
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Yes, PLEASE PLEASE PLEASE, add back the feature to PRINT ONE RECORD. It's annoying as all get-out to not be able to print out one card-- it sucks. I do a screen print right now and that's the only way I can print just one card. PLEASE ADD THIS BACK!!
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Yes, for all reasons listed above to add the print feature to this "new" 1Password 8 platform, it is vital to all users for a number of reasons. It should be added IMMEDIATELY!!
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Thank you for adding your voice. If you need to print only one item then you can do so by logging in to your 1Password account on 1Password.com (in the browser, not the app).
Click on the item that you'd like to print and then click File > Print in your browser.
-Dave
ref: 35033281
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