Trouble unlocking 1P with password instead of Touch ID
Hello all!
I have a MacBook with Touch ID, which I often use with an external keyboard/display.
When the MacBook is shut, I can unlock 1P with my master password, as normal.
When it is open, I can use Touch ID to unlock, as normal.
However, I sometimes prefer to unlock with password (on the external keyboard), even while the MacBook is open. So when the Touch ID unlock dialog appears, I select "Use Account Password" – it opens the 1P master password prompt (with focus, so I can fill it in and unlock) – but it unnecessarily opens the Touch ID dialog again on top of it.
This happens anytime I try to unlock 1P, whether via browser or directly. It also happens on two different MacBooks, both M1s (Pro and Air).
A screen capture is available here.
Is there something I can do to mitigate this (other than disabling Touch ID with 1P), or might this be a bug?
Many thanks in advance!
1Password Version: 8.9.10
Extension Version: 2.4.1
OS Version: macOS 12.6
Browser:_ Safari
Comments
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Hi there @clockspot
Something doesn't sound quite right there, and it might be helpful for us to see what's going on with 1Password behind the scenes when this happens. To do that, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.⚠️ Don't post your diagnostics report here.
With your email please include:
- A link to this thread: https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id
- Your forum username:
clockspot
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)
— Grey
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@clockspot – I've found your message! Luckily, it's already with the correct team, and someone will reply to you as soon as they can. :)
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