Multiple Issues / Questions

RCMjr
RCMjr
Community Member
in Mac

I have a few different issues that I've saved up for a while. I'll include screenshots as appropriate.

1) Sometimes, the 1PW icon doesn't appear on my menu bar. More often than not, it's there, but occasionally it disappears. Any thoughts?
2) How do I get my Favorites to load as the main screen on my Mac?
3) Watchtower says I don't have two-factor authentication set up for Turbotax and Paypal, among others, but I do. Any thoughts?
4) When logging on to sites, I open 1PW from my menu bar, Search for the site, click on the Website, and sometimes I'll get a fingerprint to log in and other times I have to go back to 1PW to copy my username and paste it, then copy my password and paste it. I think this only happens on my Mac, not on my iPhone. Any thoughts? (I think I figured this out just now. Is it because I didn't have extensions turned on in Safari?) I just checked the box.)

Thanks,

Chip



1Password Version: 8.9.11
Extension Version: 2.4.1
OS Version: 13.1
Browser:_ Safari

Comments

  • andrew.l_1P
    andrew.l_1P

    Hi Chip @RCMjr,

    Appreciate the details and screenshots here, I'll do my best to tackle these in order:

    1. I'd start by double checking that the option to keep the 1Password icon in the menu bar is enabled:

    image

    When you notice it goes missing, is the app still running in Activity Monitor? It's possible for 1Password to be running without the menu bar icon so it'll help to determine if it's the icon missing or the entire app itself quitting. Any other patterns you notice (idle time, right after waking the device, other apps that are open at the same time) might also give us some clues!

    1. It isn't currently possible to set an "always open to" page in the 1Password 8 Mac app. The app will open to whatever page (vault/Watchtower/Favourites) was last open. I can see the benefit in being able to change this though, so I've filed a feature request for us to explore further. I imagine I'd use such a feature to quick launch frequently used websites, but if you're open to sharing more about your own use case, it always helps to add more context.

    2. Are these set up within 1Password itself? If not, I recommend giving that a try: Use 1Password as an authenticator for sites with two-factor authentication

    If so, try setting up multi-factor authentication on another item and let me know Watchtower continues to alert you otherwise. Once we determine if certain items are the issue or Watchtower is misreading this data across the board, we can investigate further.

    1. You're spot on that the browser extension is the best path to take for filling items on websites. Regarding the desktop app being locked when you try to open it from the menu bar, I recommend checking that your auto-lock settings are adjusted to your preferences:

    image

    In cases where you find yourself returning to the main app to copy usernames/passwords, I suggest giving Quick Access a try!

    Let me know how that goes or if you have any questions about anything I've mentioned here.

    ref: PB-29621752

  • RCMjr
    RCMjr
    Community Member

    Hi andrew.l_1P,

    Thanks for this.

    1. Thanks.
    2. I swear this was something that I could do in older versions, and it's available on the iPhone . . . I have five different sites marked as Favorites. I'm a full-time substitute teacher, and I sub in four different districts. I need to log on to their sites to check for openings. I also have my bank marked as a Favorite. I want 1PW to open to Favorites, so I don't have to click it on the sidebar. It would save me nanoseconds a day. (That's meant as a joke. It's not a time-suck to have to click Favorites, but it is one extra step.
    3. I think I understand. I have 2FA set up, it's just that 1PW doesn't know it, correct?
    4. All set

    Quick Access. This isn't something I've used before so I'll check it out.

    Thanks.

    Chip

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