1P 8 Mac app error: offline & won't reconnect to cloud sync

Dave_1P

@jwa

I'm happy to hear that everything is working as it should again. 🙂

-Dave

zemd

I'm having the same issue, no other accounts except my own.

Dave_1P

@zemd

I'm sorry that you're seeing a similar message. So that we can investigate further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/690969/#Comment_690969
• Your forum username: zemd
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

zemd

@Dave_1P [#ZNE-23418-246]

Dave_1P

@zemd

Thank you, one of my colleagues will get back to you with step-by-step instructions as soon as they've finished reviewing your diagnostics report.

-Dave

ref: ZNE-23418-246

joe295759

@Dave_1P I'm having this same issue too, here's my support id: [#KIP-11672-916]

ag_tommy

@joe295759

I was able to locate your report. We will get back to you as soon as possible.

ref:

devinmd

Hi @Dave_1P -- I submitted the email with diagnostics to support+forum@1password.com earlier this morning but did not receive an automated response with a support ID. Any suggestions for next steps? Thank you.

devinmd

@Dave_1P Happy to post that I finally received a support id: #XJG-24659-641.

Dave_1P

@devinmd

Thank you for posting the Support ID, I can confirm that your report made it to the right team and you'll receive an email as soon as possible.

-Dave

ref: XJG-24659-641