1password not launching in windows 11

ronstafford
ronstafford
Community Member
in Windows

1Password 8.9.12. ,
Edition Windows 11 Pro
Version 22H2
Installed on ‎9/‎20/‎2022
OS build 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0
Windows

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Edge
Referrer: forum-search:1password not launching in windows 11

Comments

  • ronstafford
    ronstafford
    Community Member

    1Password8 (8.9.12) will not launch. I have to reboot in order to get 1Password to launch

    1Password Version: 8.9.12
    Extension Version: 2.5.1
    OS Version: Windows 11 22H2
    Browser:_ Edge
    Referrer: forum-search:1password not launching in windows 11

  • jermaine.f_1p
    jermaine.f_1p

    Hello @ronstafford, thanks for reaching out.

    I understand you're encountering an issue with 1Password for Windows not launching on your PC.

    In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:

    Sending 1Password Logs

    1. Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")
    2. Copy and paste the following into the Windows search bar: %localappdata%\1Password\logs. Then hit Enter.
    3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder

    With that, you'll have a tidy little zip file containing all the logs you see.

    Then, attach that zip file to an email message addressed to support+windows@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

    Looking forward to hearing from you.

    Jermaine

  • ronstafford
    ronstafford
    Community Member

    Thank you. Because I found that I could no longer boot up the PC I ended up resetting my Windows 11 laptop and reinstalled the OS and 1Password.

  • jermaine.f_1p
    jermaine.f_1p

    Hello @ronstafford,

    I'm so pleased to hear you have installed 1Password. Thanks for letting me know.

    Of course, if you do encounter any further issues, or just have questions about any aspect of the app, feel free to contact us here and we'll be happy to help out.

    Have a lovely day. 😄

    Jermaine

This discussion has been closed.