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Forum Discussion
Former Member
3 years ago1password not launching in windows 11
1Password 8.9.12. ,
Edition Windows 11 Pro
Version 22H2
Installed on 9/20/2022
OS build 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0
Windows
...
jermaine_f_1p
1Password Team
3 years agoHello @ronstafford, thanks for reaching out.
I understand you're encountering an issue with 1Password for Windows not launching on your PC.
In order to determine what may have gone wrong, I'll ask you for some logs from your system. These should help us track down the specific cause. Here's how you can get that information to us:
Sending 1Password Logs
- Look for the Windows search bar in the lower-left corner of your screen (where it says "type here to search")
- Copy and paste the following into the Windows search bar:
%localappdata%\1Password\logs
. Then hit Enter. - Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder
With that, you'll have a tidy little zip file containing all the logs you see.
Then, attach that zip file to an email message addressed to support+windows@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136790/1password-not-launching-in-windows-11#latest
- Your forum username:
ronstafford
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!
Looking forward to hearing from you.
Jermaine