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1Password 6 won't open on my Mac after I received info on the 1Password 7 update

gransalegransale
Community Member
edited January 17 in 1Password 3 – 7 for Mac

I found this headline in the community forum and that was exactly what happened to me two weeks ago. The forum was closed down, probably by someone at the company, without given any solutions how to solve the problem. The reply was that someone responsible should contact the one that has passed on the question. Is there anyone out there with the same experience and that have a solution?

Regards Gransale


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Comments

  • Dave_1PDave_1P

    Team Member

    Hello @gransale! 👋

    I'm sorry that you're running into trouble. 1Password 6 for Mac is no longer supported, that being said I recommend that you send an email to [email protected] so that our support team can see what kind of assistance they can provide. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • gransalegransale
    Community Member

    [#MUU-34163-628]

    Best regards Göran Salerud

  • Dave_1PDave_1P

    Team Member

    @gransale

    Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: MUU-34163-628

This discussion has been closed.