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vidario's avatar
vidario
Contributor
3 years ago

Documents can't be shared

When I try to share a document I get this message: "To share a document, you'll need to use a shared vault". Why can't I generate a link for sharing?
Thanks


1Password Version: 8.10.0
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Not Provided

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Hi there vidario

    Are you on a free trial? If so, make sure you've added a payment method through the Billing tab of 1Password.com. If there's no payment method currently added, you won't be able to share documents with a link.

    Let me know how you get on. I'll be here if you need further help. :)

    ā€” Grey

  • Thank you very much for your support. Everything is fine now

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team

    Hi @AlexPM, thanks for reaching out! I understand that you're not able to generate a link to share a document.

    The Get Help section at the bottom of the guide linked below lists a few scenarios where sharing items may not be possible - could you take a look and see whether any of the points might apply to you?

    I look forward to hearing from you!

  • Former Member's avatar
    Former Member

    1P_Gem Thanks for your reply.
    I found the problem, The Option was disabled....

    Thanks!

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team

    Hi @AlexPM, I'm so pleased to hear that you were able to get things working! Thanks for letting us know šŸ˜„