Documents can't be shared

vidario
vidario
Community Member

When I try to share a document I get this message: "To share a document, you'll need to use a shared vault". Why can't I generate a link for sharing?
Thanks


1Password Version: 8.10.0
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Not Provided

Comments

  • Hi there @vidario

    Are you on a free trial? If so, make sure you've added a payment method through the Billing tab of 1Password.com. If there's no payment method currently added, you won't be able to share documents with a link.

    Let me know how you get on. I'll be here if you need further help. :)

    — Grey

  • vidario
    vidario
    Community Member

    Thank you very much for your support. Everything is fine now

  • @vidario

    Glad to hear, and you're welcome! We'll be here if you need anything. :)

  • AlexPM
    AlexPM
    Community Member

    @GreyM1P I hope it is okay that I hijack the thread.
    I have the same error, using business over a year now.
    The message says I need to use a shared vault...https://support.1password.com/create-share-vaults-teams/

    Is document sharing via link not possible anymore?

  • Hi @AlexPM, thanks for reaching out! I understand that you're not able to generate a link to share a document.

    The Get Help section at the bottom of the guide linked below lists a few scenarios where sharing items may not be possible - could you take a look and see whether any of the points might apply to you?

    I look forward to hearing from you!

  • AlexPM
    AlexPM
    Community Member

    @1P_Gem Thanks for your reply.
    I found the problem, The Option was disabled....

    Thanks!

  • Hi @AlexPM, I'm so pleased to hear that you were able to get things working! Thanks for letting us know 😄

This discussion has been closed.