Can't save or update passwords. Removed, cleared cache, restarted browser, windows etc.

billharrelson

Latest chrome, latest 1password plugin. - Followed all the directions, removed plugin, cleared cache and cookies, restarted browser, restarted windows. Continually run into the problem of can't save new password, and can't update passwords. PS. Please date the items on your suggestions - one suggestion says to click on 'quit' in the three dot menu in the plug-in. There is no such menu item. If the post was dated one might reasonably recognize out-of-date suggestions.

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1Password Version: Not Provided
Extension Version: 2.8.1
OS Version: win 10 (with updates)
Browser:_ Chrome 111.0.5563.65
Referrer: forum-search:Can't save or update passwords. Removed, cleared cache, restarted browser, windows etc.

david.m_1P

Hi @billharrelson , I'm sorry to hear you're experiencing issue with 1Password in your browser.

If you can provide us with the URL for the page you were viewing, I'd be happy to take a look and make sure there's no issues.

I can confirm that our support pages will show the last date they were updated near the bottom of the page as seen in the screenshot below:

As for the issues you're experiencing with the 1Password extension, you mentioned:

Continually run into the problem of can't save new password, and can't update passwords.

Can you confirm if you're seeing an "Unable to save item" error message when trying to save an item?

Looking forward to hearing from you!