Autofill on 1Password iOS no longer copies 2FA OTP code?

DeeEye
DeeEye
Community Member
in iOS

Hi all
When I log into a website on Safari on my iPhone and autofill via 1Password, I used to be able to automatically paste the 2FA OTP. Recently I have not been able to paste, rather, have to go into 1P and copy the 2FA OTP from there which is highly annoying and can be avoided.

Anyone have a fix for this? I have rebooted the iPhone. Recently installed iOS 16.4 but noticed this also on earlier versions including 16.3.

Thanks in advance

1Password Version: 7.10.2
Extension Version: Not Provided
OS Version: iOS 16.4
Browser:_ Safari / iPhone 11

Comments

  • Dave_1P
    Dave_1P

    Hello @DeeEye! 👋

    I'm sorry that you're running into issues when pasting a login's 2FA OTP on your iPhone. I see that you're using an older version of 1Password that is no longer supported, as a first step please upgrade to 1Password 8: Upgrade to 1Password 8 for iOS

    The upgrade is included at no additional cost if you already have a membership. Once upgraded, please make sure that the "Copy One-Time Passwords" feature is enabled:

    1. Open and unlock 1Password 8.
    2. Tap the icon for your account or collection at the top left and choose Settings.
    3. Tap AutoFill.
    4. Turn on "Copy One-Time Passwords".
    5. Go back to Settings.
    6. Tap Notifications.
    7. Turn on "One-Time Passwords".

    Then fill a username/password into the app again. You should see a notification that 1Password has copied the one-time password to your clipboard. You can then paste the one-time password into the app: Select, cut, copy, and paste text on iPhone - Apple Support (CA)

    -Dave

  • DeeEye
    DeeEye
    Community Member

    I’m using 1P7 as I do not want to change to 1P8’s unfortunate subscription model. So are you saying this functionality no longer works? It was working before!

  • Dave_1P
    Dave_1P

    @DeeEye

    We're no longer actively testing 1Password 7 so it's always possible that some new iOS update may break things. That being said, pasting 2FA OTP codes is working with 1Password 7 on my iPhone. I'd suggest checking the following:

    1. Open and unlock 1Password 7.
    2. Tap on Settings.
    3. Tap on Password AutoFill.
    4. Make sure that "Auto-Copy One-Time Passwords" is turned on.
    5. Go back to Settings, tap on Notifications.
    6. Make sure that "One-Time Passwords" is turned on.

    Check to make sure that you've also given 1Password permission to generate banner notifications in the iOS Settings app.

    -Dave

  • DeeEye
    DeeEye
    Community Member

    That worked! notifications were disabled. Thank you

    I hope eventually 1Password listens to the customer base and also supports a standalone license option. Regards

  • Dave_1P
    Dave_1P

    @DeeEye

    I'm happy to hear that everything is working again.

    I hope eventually 1Password listens to the customer base and also supports a standalone license option.

    We're all in on 1Password.com and don't have any plans to support older standalone vaults/licenses in the future. However we are gathering feedback regarding a possible self-hosted version of 1Password.com in the future: Self-hosted 1Password kick-starter

    -Dave

  • DeeEye
    DeeEye
    Community Member

    Thanks - completed the questionnaire. Fingers crossed as self-hosted is a key advantage some of your competitors currently have.

  • Dave_1P
    Dave_1P

    Thank you for filling out the survey! 😊

    -Dave

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