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Former Member's avatar
Former Member
2 years ago

I am upgrading to 1password8 and the window "waiting for data to be moved" seems frozen

I am upgrading to 1password8 and the window "waiting for data to be moved" seems frozen

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Referrer: forum-search:transferring data to 1password 8 is taking a long time

macos
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm happy to hear that everything is working now. 🙂

    -Dave

  • Former Member's avatar
    Former Member
    2 years ago

    yes, I found that plan online, and followed it and it worked. thanks for the encouragement

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello @S2dept8! 👋

    I'm sorry to hear that the installer for 1Password 8 isn't moving forward. You may be running into an issue we're tracking. You can quit the installer (it won't result in any data loss). Then follow these steps:

    1. Open and unlock 1Password 7.
    2. Confirm that you can see your items.
    3. Leave 1Password 7's main window open.
    4. Run the 1Password 8 installer again while 1Password 7 is open.

    Let me know if you run into any issues. 🙂

    -Dave