Can't Install, keeps saying I used a newer version. How do I trash and start over w 8? 1P refuses to

blackxacto

I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8.

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1Password Version: I don't know
Extension Version: Not Provided
OS Version: 13.3.1
Browser:_ safari

Dave_1P

Hello @blackxacto! 👋

I'm sorry that you're seeing an error message when using 1Password. Am I correct in assuming that you're using a Mac? If you are then I'd like to ask you to create a diagnostics report from your Mac:

1. Open Finder.
2. Click Go in the menubar at the top of the screen.
3. Click Go To Folder...
4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
5. Right-click on the folder titled logs and select Compress "logs".

Attach the newly created logs.zip file to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/139554/cant-install-keeps-saying-i-used-a-newer-version-how-do-i-trash-and-start-over-w-8-1p-refuses-to
• Your forum username: blackxacto
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

edit: Corrected the diagnostics report instructions.

blackxacto

1P refuses to run

blackxacto

The message is I have run a newer version, so it will not stat up till I get the newer version installed. But I installed the Beta and it still says I used a newer version so I will not start up.

blackxacto

I can't run the diagnostic without 1P running can I?

blackxacto

Is there anyway to trash 1P on my 19,1 iMac, then reinstall 8?

Dave_1P

@blackxacto

I'm sorry for the confusion. Please try these instructions to generate the diagnostics report:

1. Open Finder.
2. Click Go in the menubar at the top of the screen.
3. Click Go To Folder...
4. In the new pop-up that appears paste: ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and then press return on your keyboard.
5. Right-click on the folder titled logs and select Compress "logs".

Then attach the newly created logs.zip file to your email.

-Dave

blackxacto

Just sent out, hope I got it right.

Dave_1P

@blackxacto

I've located your diagnostics report and confirm that it made it to the right team. One of my colleagues will take a look and send you a reply over email as soon as possible. To prevent duplication of effort I'm closing this thread.

-Dave

ref: LKD-28392-348