Can't Install, keeps saying I used a newer version. How do I trash and start over w 8? 1P refuses to
![blackxacto](https://us.v-cdn.net/5020219/uploads/userpics/799/n1D26WSNFO1VD.jpg)
I pay annually. I do not know what I have insta.lled. I had to clean wipe my drive. How do I run 1P again. I tried both the beta and 8.
1Password Version: I don't know
Extension Version: Not Provided
OS Version: 13.3.1
Browser:_ safari
Comments
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Hello @blackxacto! 👋
I'm sorry that you're seeing an error message when using 1Password. Am I correct in assuming that you're using a Mac? If you are then I'd like to ask you to create a diagnostics report from your Mac:
- Open Finder.
- Click Go in the menubar at the top of the screen.
- Click Go To Folder...
- In the new pop-up that appears paste:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data
and then press return on your keyboard. - Right-click on the folder titled
logs
and selectCompress "logs"
.
Attach the newly created
logs.zip
file to an email message addressed tosupport+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/139554/cant-install-keeps-saying-i-used-a-newer-version-how-do-i-trash-and-start-over-w-8-1p-refuses-to
- Your forum username:
blackxacto
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
edit: Corrected the diagnostics report instructions.
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1P refuses to run
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The message is I have run a newer version, so it will not stat up till I get the newer version installed. But I installed the Beta and it still says I used a newer version so I will not start up.
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I can't run the diagnostic without 1P running can I?
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Is there anyway to trash 1P on my 19,1 iMac, then reinstall 8?
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I'm sorry for the confusion. Please try these instructions to generate the diagnostics report:
- Open Finder.
- Click Go in the menubar at the top of the screen.
- Click Go To Folder...
- In the new pop-up that appears paste:
~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data
and then press return on your keyboard. - Right-click on the folder titled
logs
and selectCompress "logs"
.
Then attach the newly created
logs.zip
file to your email.-Dave
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Just sent out, hope I got it right.
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I've located your diagnostics report and confirm that it made it to the right team. One of my colleagues will take a look and send you a reply over email as soon as possible. To prevent duplication of effort I'm closing this thread.
-Dave
ref: LKD-28392-348
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