1P keeps popping up little windows

russellcbanks
russellcbanks
Community Member
in Mac

A 1P pop-up (either search 1P or password input) keeps interrupting me every couple of minutes. It seems to happen periodically when I click with the mouse. It's happening right now as I work in the Print Settings menu for Photoshop, but a few minutes ago, it happened when I clicked on a Safari window. Even if I quit 1P, it launches itself and pops up the window.

The Activity Monitor was unable to force quit the 1P app, helper, browser helper, helper (renderer)... They keep running even when I quit 1P via the normal File menu.

I’m on the verge of uninstalling it... I need to get some work done!

Thanks,
Russell

1Password Version: 8.10.4
Extension Version: 2.10.0
OS Version: 13.3.1
Browser:_ Safari

Comments

  • russellcbanks
    russellcbanks
    Community Member

    Update: 1P popped up a "trying to unlock" message and it wasn’t even running. I didn’t confirm with my watch, but after about 10 seconds, it started itself and presented the "enter your password" menu.

  • GreyM1P
    GreyM1P

    Hi there @russellcbanks

    This doesn't sound right. We'll be happy to help you with this if you can send us a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/139683/1p-keeps-popping-up-little-windows
    • Your forum username: russellcbanks

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much! :)

    — Grey

  • MGDominguez
    MGDominguez
    Community Member

    I came looking to see if there was an old post about this. I was seeing something similar when I tried to unlock with my Watch, the prompt flashed momentarily but not enough for me to unlock. After several tries it just asks for the password. It was working ok a few days ago, so I just rebooted and voilá, it's working now.

    Digital gremlins...  

  • Dave_1P
    Dave_1P

    @MGDominguez

    I'm sorry that you ran into trouble with Apple Watch unlock for 1Password. If the issue occurs again can you please try the following test so that we can narrow down what may be happening:

    1. Click on the  in the menu bar.
    2. Click System Settings.
    3. Click Privacy & Security.
    4. Click Advanced.
    5. As a temporary troubleshooting step, turn on "Log out automatically after inactivity".
    6. You'll now see a macOS system prompt asking you to confirm the action. You should receive a double-tap notification on your Apple Watch.

    Are you able to use the Apple Watch to authenticate the macOS system prompt? Once this test is complete you can turn off "Log out automatically after inactivity" if you wish.

    -Dave

    ref: dev/core/core#20545

  • MGDominguez
    MGDominguez
    Community Member

    @Dave_1P Sure, I'll keep an eye out in case it happens again.

  • Dave_1P
    Dave_1P

    @MGDominguez

    Thank you, if you do run into the issue again then let us know and we'll be here to help further.

    -Dave

This discussion has been closed.