Can I enter the key instead of scanning a QR for setting up MFA with 1Password?

TXKDennis
TXKDennis
Community Member
in Windows

I keep getting an QR Code Detection Failed.
I have the key I could enter manually but I can't seem to figure out how to do that.
Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Edge
Referrer: forum-search:Can I enter the key instead of scanning a QR for setting up MFA with 1Password?

Comments

  • 1P_Gem
    1P_Gem
    edited May 2023

    Hi @TXKDennis, apologies for the delay in response here! I have a couple of questions to help me understand the behaviour you're seeing:

    • Are you seeing "QR Code Detection Failed" when attempting to set up 2FA for a specific website, or is this happening on every website where you attempt to set up 2FA?
    • What steps do you take when attempting to scan a QR code? For example, is this using the desktop app, or the browser extension?

    If this is happening with every website, it might be that something is going wrong, and we'll need to look into things further. If this is only happening with one website, you can enter the key manually with the steps below:

    1. Locate your login item, and Edit it.
    2. Click + add more towards the bottom of the item.
    3. Choose One-Time Password from the menu that appears.
    4. Copy and paste the key from the website into this new field in the item, and save it.

    I look forward to hearing from you!

  • TXKDennis
    TXKDennis
    Community Member

    I don't get a QR to scan. I just get the key to enter in the app. Is there a way to enter the MFA key to activate MFA? I wish I could remember the site I was trying to set up but a week ago is an eternity around here.
    It sounds like you don't know how to do this but I'll try to describe it in more detail. Oh here it is liquid web.
    https://manage.liquidweb.com/
    It does not give me a QR to scan, just the key. I need to enter the key instead of scanning the QR.

  • GreyM1P
    GreyM1P

    @TXKDennis

    If you don't see a QR code to scan, you can follow Gem's second set of steps instead:

    1. Locate your login item, and Edit it.
    2. Click + add more towards the bottom of the item.
    3. Choose One-Time Password from the menu that appears.
    4. Copy and paste the key from the website into this new field in the item, and save it.

    Give it a try and let me know how you get on. We'll be here if you need any further help.

  • TXKDennis
    TXKDennis
    Community Member

    Thank you! This did work. Sorry, this was not real intuitive to me, and I didn't want to get locked out. I'll try to be more trusting in the future.
    Have a GREAT day.

  • GreyM1P
    GreyM1P

    @TXKDennis – Great to hear that worked for you! We'll be here if you need anything. :)

This discussion has been closed.