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Former Member's avatar
Former Member
2 years ago

New iPhone, 1Password 2FA not available through Microsoft Authenticator, cannot log in to web portal

New iphone and old one had the Microsoft Authenticator 2FA for 1 password account, can’t reestablish the 2FA account unless i get into web portal for 1password, cant get into web portal unless i have 2FA code, catch 22 situation, solutions?

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Referrer: forum-search:Disable 2fa without web signin

ios
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi there @DanArmstrong720

    If you're still signed in on any of your devices, you can turn off two-factor authentication from there:

    ☞ Turn on two-factor authentication for your 1Password account # If you lose access to your authenticator app or security key

    On your computer, click the 🔽 down arrow at the top of the sidebar (not the ⋮ three-dot menu), then Manage Accounts. Click your account, then the (•••) three-dot menu at the top right and click "Turn off two-factor authentication...".

    On your phone or tablet, Manage Accounts can be found by tapping the account or collection chooser at the top of the Home tab.

    Give that a try and let me know how you get on.

    — Grey