Error: "Your Mac hasn't logged out because '1Password' failed to quit."

chazzunokuthunuchtec
chazzunokuthunuchtec
Community Member
edited June 2023 in Mac

Attempting to log out of my Mac fails with an on-screen message "Your Mac hasn't logged out because "1Password" failed to quit. To continue logging out, quit "1Password"." The on-screen message has options "cancel" and "try again". If I use the 1Password "helper" to completely quit 1Password the log out then completes.

Currently running macOS Ventura 13.4 on iMac retina 5K 27-inch 2019, and using 1Password for Mac 8.10.7 81007041 (from Mac App Store) with current subscription to 1Password for Families.

1Password Version: 8.10.7
Extension Version: 2.11.0
OS Version: macOS 13.4
Browser:_ Safari
Referrer: forum-search:Your Mac hasn't logged out because 1Password failed to quit

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Comments

  • ag_tommy
    ag_tommy

    @chazzunokuthunuchtec

    I'd like to ask you to create a diagnostics report from your device:

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: chazzunokuthunuchtec

    • A link to this thread: https://1password.community/discussion/140499/your-mac-hasnt-logged-out-because-1password-failed-to-quit#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • chazzunokuthunuchtec
    chazzunokuthunuchtec
    Community Member

    @ag_tommy Thank you. Email just sent.

  • Dave_1P
    Dave_1P

    @chazzunokuthunuchtec

    Thank you, I've located your email and confirm that it made it to the right team. One of my colleagues will take a look at the diagnostics report and send you a reply as soon as possible. Please continue the conversation there.

    -Dave

    ref: AFD-99965-923

  • chazzunokuthunuchtec
    chazzunokuthunuchtec
    Community Member

    This really only started happening for me within the past two weeks, perhaps with the last update to 1Password. Any idea what caused this or how to fix it?

  • dschnabel
    dschnabel
    Community Member

    I can confirm, I've experienced this on both of my machines, both M-Series MacBook Pros. If I can provide any additional info, just let me know.

  • Dave_1P
    Dave_1P
    edited June 2023

    @chazzunokuthunuchtec

    I don't have access to your diagnostics report here on the public forum and it's best to continue the conversation over in the email thread that you have open with our support team.

    However, it looks like the issue has been filed with our development team to investigate further. When, or if, the issue is resolved a fix will be included in an update to 1Password. I'm sorry for the inconvenience.

    -Dave

    ref: dev/core/core#22213

  • Dave_1P
    Dave_1P
    edited June 2023

    @dschnabel

    I'm sorry that you're also running into the issue. Our developers are investigating the issue. To help with the investigation, the next time that the issue occurs can you note the time and then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • jsclarke99
    jsclarke99
    Community Member

    I have this exact issue with my iMac running Ventura 13.4. I had it set to shut down every night, but it cannot any longer because "1Password failed to quit"

  • Dave_1P
    Dave_1P

    @jsclarke99

    Thank you for reporting the issue, I'm sorry for the impact that it's having on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • jsclarke99
    jsclarke99
    Community Member

    OK I did. this is your support ID:

    [#VNM-53219-143]

  • Dave_1P
    Dave_1P

    @jsclarke99

    Thank you for posting the Support ID, one of my colleagues will send you a reply over email as soon as they've reviewed the report.

    -Dave

    ref: VNM-53219-143

  • dschnabel
    dschnabel
    Community Member
    edited June 2023

    Dave,

    I have also submitted a support request with diagnostic. I will posted my SupportID when I receive it.

    Edit: [#AXB-43722-268]

    Thank you!

  • ag_tommy
    ag_tommy

    Thanks @dschnabel

    ref: AXB-43722-268

  • Glenn62
    Glenn62
    Community Member

    I am also having the same problem...
    I am running macOS Monterey Ver 12.6.6 on a Mac Studio. Using Safari Ver 16.5 (17615.2.9.11.6, 17615)

  • Glenn62
    Glenn62
    Community Member

    I just submitted a report request wit a diagnostic.

    [#HRM-26847-368]

    Thank You

  • KH6745
    KH6745
    Community Member

    Is there a setting to change that will allow the nightly shut down to happen without my having to close iPassword by hand first?

    1Password Version: 8.10.7
    Extension Version: 2.11.0 safari
    OS Version: macOS 13.4
    Browser:_ Safari 16.5
    Referrer: forum-search:the program prevents iMac from shutting down

  • Dave_1P
    Dave_1P

    @Glenn62

    Thank you for sending in a report. I see that Tommy has responded to you already, if you have any other questions then please reply to this last email.

    @KH6745

    I'm sorry that you're also running into the issue. Our developers are investigating the problem and I've added your report to the internal work item open for the issue.

    -Dave

    ref: dev/core/core#21869

  • shanet34
    shanet34
    Community Member

    Same issue here. Macbook Pro 13" (2020); Ventura 13.4.

  • Dave_1P
    Dave_1P

    @shanet34

    I'm sorry that you're also seeing the same issue on your Mac. I've let our developers know that you're affected.

    -Dave

    ref: dev/core/core#21869

  • FragTagger
    FragTagger
    Community Member

    Same issue here. Macbook air, 2020, m1, ventura

  • ag_tommy
    ag_tommy

    @FragTagger et al.

    Thank you for the reports. I've passed along any new reports. I don't think we need additional diagnostics at this time. If that should change we'll let you know. My apologies for the trouble.

    ref: dev/core/core#21869

  • carolross
    carolross
    Community Member
    edited June 2023

    When I return to my sleeping MacBook Air 13", a message appears indicating the system was unable to log out due to 1Password not quitting. When I check to see if 1Password is still running, it's not. I have 2 options on the message, 1 Cancel 2 Try Again. Try again and it does succeed, requiring my password to log in. This is so annoying and I'd appreciate help. Thanks

    1Password Version: 8.8.7
    Extension Version: Not Provided
    OS Version: Mac OS Ventura 13.4
    Browser:_ Safari
    Referrer: forum-search:MacBook Air can't log out - 1password prevents it

  • Dave_1P
    Dave_1P

    @carolross

    I'm sorry for the frustration. Our developers are aware of the issue and are working on a fix.

    -Dave

    ref: dev/core/core#21869

  • carolross
    carolross
    Community Member

    Great, thanks for speedy reply.

  • Dave_1P
    Dave_1P

    Thank you for reporting the issue. 🙂

    -Dave

  • Glenn62
    Glenn62
    Community Member

    I found that if I remove 1Password from the "Menu Bar" in 1Password settings my system will shut down.

  • Dave_1P
    Dave_1P

    @Glenn62

    Thank you for sharing. Hopefully our developers are able to release a permanent fix soon.

    -Dave

  • JimH
    JimH
    Community Member

    I also have this problem. It seems to have been raised for the first time on June 1. Is a solution yet available?

  • Dave_1P
    Dave_1P
    edited June 2023

    @JimH

    I'm sorry that you're also running into the issue. Our developers are working on a fix and we hope to release it as soon as possible.

    In the meantime, if you right click on the 1Password icon from the macOS menu bar and then click Quit you'll be able to shutdown the Mac without experiencing the pop up.

    -Dave

    ref: dev/core/core#21869

  • charleskoehl
    charleskoehl
    Community Member

    I'm getting this as well in 1Password for Mac 8.10.7 (81007041)

This discussion has been closed.