I am unable to set up Touch ID on my iPad, which is running iPadOS 16.5.
I want to set up and use Touch ID on my iPad, which is running iPadOS 16.5. I’m using 1Password version 8.10.7. I use Safari and Edge. The iPad Settings offer no option for enabling Touch ID, instead allowing 1Password to access just Siri and Search, and Background App Refresh. This is a recent problem but quite debilitating. Thanks for any help you can provide.
1Password Version: 8.10.7
Extension Version: Not Provided
OS Version: iPadOS 16.5
Browser:_ Safari, and Edge
Referrer: forum-search:Touch ID iPadOS 16.5
Comments
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Hi there @djn15
To unlock 1Password with Touch ID, you'll need to have set up Touch ID to unlock the iPad itself first. Open the Settings app, then go to Touch ID & Passcode, and make sure that "iPad Unlock" is turned on.
Then, you'll be able to turn on Touch ID for unlocking 1Password by following the steps shown here: Use Touch ID to unlock 1Password on your iPhone or iPad.
(Apple don't provide a specific toggle for Touch ID on a per-app basis like there is for Face ID, which is why you can't find it in that particular area of the Settings app.)
Give that a try and let me know how you get on. I'll be here if you need further help. :)
— Grey
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Thank you, Grey. In my iPad Settings, “iPad Unlock” is checked, and Touch ID works flawlessly to open my iPad. I tried to follow the steps in the link you sent, but when I try to select Touch ID within my 1Password security settings, I get a pop-up “Turn on in Settings,” as though 1Password is oblivious to to iPad settings. Any further suggestions? Thanks again in any case.
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Removing and reinstalling the 1Password app on my iPad fixed the problem. Touch ID now works again.
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