Very small 1Password icon in Dock

Kentzo

Thank you for posting the Support ID. I can confirm that your diagnostics report has made it to the right team and one of my colleagues will send you a reply over email as soon as possible. To prevent having the same conversation in two places at once, I'm closing this thread.

-Dave

ref: PXT-61699-723

Got the reply: [#PXT-61699-723]

Done. But I did not receive a replay from the bot.

It's a wild guess, but it appears that this behavior is triggered by the unlocking via Apple Watch. Consider the following scenario when unlock 1P from the Safari extension:

• On the first day I use Apple Watch to unlock 1P Extension
• On the second day I don't have the watch: 1P Extension detects this and asks for password instead, but after accepting the password it doesn't unlock; I'm forced to open the app and unlock there, which gets detected by the extension
• On the third day I have the watch with me: 1P Extension detects this, the native dialog gets presented and after I do the manipulations on the watch the extension unlocks

In addition, I have the following error in Console.app:

```
Sandbox: 1Password Helper (GPU)(75389) deny(1) mach-lookup com.apple.tccd.system
Violation: deny(1) mach-lookup com.apple.tccd.system
Process: 1Password Helper (GPU) [75389]
Path: /Applications/1Password.app/Contents/Frameworks/1Password Helper (GPU).app/Contents/MacOS/1Password Helper (GPU)
Load Address: 0x104564000
Identifier: com.1password.1password.helper.GPU
Version: 8.10.7.155458 (???)
Code Type: arm64 (Native)
Parent Process: 1Password Helper (GPU) [75388]
Responsible: /Applications/1Password.app/Contents/MacOS/1Password
User ID: 501

Date/Time: 2023-06-22 10:40:54.341 PDT
OS Version: macOS 13.4 (22F66)
Release Type: User
Report Version: 8

MetaData: {"action":"deny","errno":1,"apple-internal":false,"pid":75389,"platform_binary":"no","sandbox_checker":"launchd","policy-description":"Sandbox","responsible-process-signing-id":"com.1password.1password","checker":"launchd","primary-filter-value":"com.apple.tccd.system","profile-in-collection":false,"uid":501,"build":"macOS 13.4 (22F66)","process":"1Password Helper (GPU)","binary-in-trust-cache":false,"team-id":"2BUA8C4S2C","normalized_target":["com.apple.tccd.system"],"process-path":"\/Applications\/1Password.app\/Contents\/Frameworks\/1Password Helper (GPU).app\/Contents\/MacOS\/1Password Helper (GPU)","summary":"deny(1) mach-lookup com.apple.tccd.system","process_path":["Applications","1Password.app","Contents","Frameworks","1Password Helper (GPU).app","Contents","MacOS","1Password Helper (GPU)"],"responsible-process-path":"\/Applications\/1Password.app\/Contents\/MacOS\/1Password","profile-flags":2,"signing-id":"com.1password.1password.helper.GPU","primary-filter":"global-name","target":"com.apple.tccd.system","flags":3221225477,"responsible-process-team-id":"2BUA8C4S2C","platform-binary":false,"hardware":"J314s","checker-pid":1,"global-name":"com.apple.tccd.system","platform-policy":false,"mach_namespace":1,"operation":"mach-lookup","release-type":"User"}

Thread 0 (id: 4582400, CrGpuMain):
0 libsystem_kernel.dylib 0x00000001a33f3f14 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x00000001a33fcb78 mach_msg_overwrite + 604
2 libsystem_kernel.dylib 0x00000001a33f4290 mach_msg + 24
3 libxpc.dylib 0x00000001a3196e20 _xpc_pipe_mach_msg + 56
4 libxpc.dylib 0x00000001a319669c _xpc_pipe_routine + 356
5 libxpc.dylib 0x00000001a316ff6c _xpc_interface_routine + 208
6 libxpc.dylib 0x00000001a3175928 _xpc_look_up_endpoint + 268
7 libxpc.dylib 0x00000001a31757b0 _xpc_connection_bootstrap_look_up_slow + 396
8 libxpc.dylib 0x00000001a31750e4 _xpc_connection_init + 1004
9 libxpc.dylib 0x00000001a3174c84 _xpc_connection_activate_if_needed + 296
10 libxpc.dylib 0x00000001a31774c0 xpc_connection_resume + 92
11 TCC 0x00000001a80fd6f0 tccd + 364
12 TCC 0x00000001a8100b20 __TCCAccessRequest_block_invoke.180 + 772
13 libdispatch.dylib 0x00000001a3284400 _dispatch_client_callout + 20
14 libdispatch.dylib 0x00000001a329397c _dispatch_lane_barrier_sync_invoke_and_complete + 56
15 libsystem_trace.dylib 0x00000001a31b59c4 _os_activity_initiate_impl + 64
16 TCC 0x00000001a80fcf78 TCCAccessRequest + 476
17 TCC 0x00000001a80fe0cc TCCAccessPreflight + 300
18 SkyLight 0x00000001a8241048 (anonymous namespace)::SLSTCCService::TCCAccessCheck((anonymous namespace)::SLSTCCService::TCCAccessCheckType, __CFString const*, __CFDictionary const*) + 152
19 SkyLight 0x00000001a82d0870 __SLSInitialize_block_invoke + 136
20 libdispatch.dylib 0x00000001a3284400 _dispatch_client_callout + 20
21 libdispatch.dylib 0x00000001a3285c40 _dispatch_once_callout + 32
22 SkyLight 0x00000001a8389d40 SLSMainDisplayID + 20
23 Electron Framework 0x00000001106e1e2c v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 32397800
24 Electron Framework 0x000000010d4b6d94 v8::internal::StringsStorage::GetStringCountForTesting() const + 165756
25 Electron Framework 0x000000010d4ad3f4 v8::internal::StringsStorage::GetStringCountForTesting() const + 126428
26 Electron Framework 0x0000000110c2f6dc v8::internal::SetupIsolateDelegate::SetupBuiltins(v8::internal::Isolate*, bool) + 37958296
27 Electron Framework 0x000000011218e730 node::CommonEnvironmentSetup::event_loop() const + 2049484
28 Electron Framework 0x000000010ce67d70 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 14180
29 Electron Framework 0x000000010ce687c4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 16824
30 Electron Framework 0x000000010ce672f4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 11496
31 Electron Framework 0x000000010ce675b4 v8::internal::compiler::BasicBlock::set_loop_header(v8::internal::compiler::BasicBlock*) + 12200
32 Electron Framework 0x000000010cb95720 ElectronMain + 128
33 1Password Helper (GPU) 0x0000000104564c14
34 dyld 0x00000001a30dbf28 start + 2236

Thread 1 (id: 4582409):
0 libsystem_kernel.dylib 0x00000001a33f5bc8 __workq_kernreturn + 8
1 libsystem_pthread.dylib 0x00000001a342ed94 start_wqthread + 8

Thread 2 (id: 4582410):
0 libsystem_kernel.dylib 0x00000001a33f5bc8 __workq_kernreturn + 8
1 libsystem_pthread.dylib 0x00000001a342ed94 start_wqthread + 8

Binary Images:
0x104564000 - 0x1045648bf com.1password.1password.helper.GPU (8.10.7.155458) <4c4c4439-5555-3144-a154-fd1800c66dd2> /Applications/1Password.app/Contents/Frameworks/1Password Helper (GPU).app/Contents/MacOS/1Password Helper (GPU)
0x10c960000 - 0x10c963fff com.github.Electron.framework (24.1.3) <4c4c44ec-5555-3144-a1c9-05e2308d6147> /Applications/1Password.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
0x1a30d6000 - 0x1a30d6fff com.apple.darwin.ignition (1.0.0 - 51) /usr/lib/dyld
0x1a316a000 - 0x1a316b1b3 libxpc.dylib /usr/lib/system/libxpc.dylib
0x1a31ae000 - 0x1a31afa9f libsystem_trace.dylib <3f3e75b7-f0a7-30bb-9fd7-fd1307fe6055> /usr/lib/system/libsystem_trace.dylib
0x1a3280000 - 0x1a3281ebf libdispatch.dylib /usr/lib/system/libdispatch.dylib
0x1a33f3000 - 0x1a33f3a9f libsystem_kernel.dylib <42f503e2-9273-360a-a086-c1b19bbd3962> /usr/lib/system/libsystem_kernel.dylib
0x1a342d000 - 0x1a342dad7 libsystem_pthread.dylib <46d35233-a051-3f4f-bba4-ba56dddc4d1a> /usr/lib/system/libsystem_pthread.dylib
0x1a80fb000 - 0x1a80fcbb7 com.apple.TCC (1.0 - 1) <1238d7ca-719a-36a4-94b1-2f387e6b3bf1> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x1a8119000 - 0x1a811b617 com.apple.SkyLight (1.600.0) <96676a53-b1e0-3d7e-b98b-b73873cd1880> /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/SkyLight
```

Kentzo

I'm sorry to hear that you're still having trouble unlocking 1Password in the browser. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/689675/#Comment_689675
• Your forum username: Kentzo
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Alright, the 1P unlocking broke again: cannot unlock from extension, have to open the app and unlock there before autofill in the browser starts to work again.

Kentzo

I'm happy to hear that the Terminal command resolved the issue. Let us know if you run into the issue again in the future. 🙂

-Dave

The icon appears to be a visual nuisance only. It's not clickable nor there is a hover title. It did not replace the normal 1Password app icon, it co-existed with it.

I think this is the case that 1Password did something that left Dock in that configuration. Perhaps an imporperly terminated the process for the update.

I fixed the tiny icon by running killall Dock in the Terminal app.

Kentzo

Can you try replacing the Dock icon? That icon is so small. You might be able to just grab it if you're careful. In all my years around here, I don't ever recall this one. You have me scratching my head a little bit.

1. Remove the current icon from the Dock buy dragging it off of the Dock. The app will need to be quit for this action.
2. Open the replaced application from the Applications folder and when you see the icon appear in the Dock, right-click and select keep in Dock.
3. Drag the icon to the desired placement.
4. Open, if desired.

That helped with unlocking, but closing the browser is very annoying.

However, the tiny icon is still there.

Hello Kentzo! 👋

I'm sorry that you're seeing a tiny version of the 1Password app. The user in the other thread noted a Terminal command that worked for them, have you tried it? If you haven't then try these steps:

1. Open the Terminal app on your Mac: Open or quit Terminal on Mac - Apple Support
2. Type in: killall Dock
3. Press Enter.

The Dock should close and then re-open. Do you still see the small icon?

One oddity that's currently happening is that I cannot unlock 1P via the extension: when I press the extension button in Safari's toolbar it briefly shows its pop up window saying Loading... then it disappears and 1Password's main window launches instead asking for a password; once password is entered this windows disappears but nothing happens; 1P extension remains locked as clicking the extension button again just repeats this sequence.

This might be a separate issue from the small icon. Can you try these steps:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click on Settings.
4. Click on General.
5. Make sure that "Keep 1Password in the menu bar" is turned on.

Then I'd like you to close and reopen both 1Password and your browser by following these steps:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Application folder.
4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave