Why does the Chrome keyboard shortcut keep reverting/resetting to its original value?

This has been happening to me for about a year. It's incredibly frustrating as I, like the OP, use Google Docs and Command-Shift-X is strike-through. It's especially frustrating because it takes so many clicks to reset the shortcut (and it's really hard to find). I'd guess the reset happens about once a month, but I'm never quite sure what triggered it.

Is there some way to just disable utterly the shortcuts? Or to change the default, so that the reset-to-default doesn't cause this behavior?

Hello everyone,

Our developers have looked into the situation and have confirmed that, on certain actions such as updating the browser, Chrome can sometimes unexpectedly reset browser shortcuts.

Since Chrome's behaviour here isn't something that we can change, I recommend reporting the issue to Chrome so that their team can investigate further: Report an issue or send feedback on Chrome - Computer - Google Chrome Help

Hopefully this issue can be fixed in a future update to Chrome.

-Dave

ref: dev/core/core#21691

This has been bugging me forever as well, it always resets itself every few weeks no matter what I do to get rid of it. Understood that chrome reseting is not in your control, but what IS in your control is the default value- can you please get rid of it? That way users who actually want it, can set it themselves, and other, more frustrated users like me aren't more likely to uninstall the extension entirely because of it continuously taking over the google docs strikethrough shortcut every few weeks. I would argue that the userbase of google docs is likely larger than the number of people who use the keyboard shortcut feature for 1password, so I suspect your retention opp-size of making this change (and giving up the default) is definitely worth it.
Alternatively, just set a different default keyboard shortcut that doesn't conflict with the google doc ones ><

Its also really rare for any extension to even bother setting a default shortcut key-- I have 20 chrome extensions installed and only about 3 of them install themselves with a default shortcut key.

Sorry for bringing this back up, but I am also a Mac/Chrome user and have been experiencing this issue. Has anyone found a solution?

1P_Dave: It seems like you're not really listening to what thavidu is saying. Even if the bug is in Chrome as you say, there is a simple solution for 1Password: Don't use a standard Google Workspace shortcut as your default.

Google Workspace has 3 billion users, including 6 million paying business customers. Wouldn't 1Password like a bigger piece of that action? Why make your software incompatible with it by default?

1P_Dave I grant you that not everyone uses Google Workspace strikethrough on a regular basis. On the other hand, I've been a 1Password customer since version 3 (i.e. for at least 10 years) and I don't think I've used 1Password's Command-Shift-X shortcut once in that time. At least not intentionally!

I understand your argument about being reluctant to change some existing users' workflows. It might hold a little more weight for me personally if 1Password 8 hadn't completely removed critical functionality that I used every day in the previous five versions. But I do understand it.

Anyway, my point isn't to sound churlish. It seems that 1Password has made the decision to deemphasize its roots as being the most seamlessly integrated password manager for individuals and focusing more on enterprise functionality. That honestly seems like the right strategy, even if it means hobbling the consumer product. Given that enterprise focus, I'd consider evaluating the conflicts with Google Workspace as to how it aligns with that strategy.

Obviously, conflicting with strikethrough is not going to make or break the case for an enterprise deployment. But there are a lot of enterprise solutions, including free ones, and I think 1Password's best selling point would be its integration.

Anyway, something to think about.

Hey @jamesxa, it is strange that the keyboard shortcut you've set for the extension in Chrome keeps changing back to the default Cmd+Shift+X. I do have custom shortcuts for the extension in Chrome on my end, and that doesn't happen to me even when the extension or browser updates.

I'm curious, do you notice that the shortcut reverts back to its default value after an update to the extension or browser? Do you notice the same behavior occurring for your shortcuts in other extensions in Chrome? Do you clear your browsing data in Chrome regularly?

Please let us know and we can look into this some more. We hope to hear from you again.

This is the only extension I have that has a keyboard shortcut assigned. Interestingly enough the "Lock the extension" shortcut I changed to nothing and it has stayed at nothing. With the latest update of Chrome and/or this extension it has gotten worse and isn't even requiring an update to reset.
I also just discovered that clicking on the "Change on the Extensions page.." link in the 1Password Extension settings is always showing the shortcut as reset.
Screen recording: https://photos.app.goo.gl/ih4cC5jcayYtL2tG6

Glad this doesn't sound like a widespread issue.

I do use Developer tools to disable caching when debugging and developing web pages but I don't typically "clear browsing data."

I have not tried removing and reinstalling the extension yet.

+1 for experiencing this.

Is there something that could be added to the 1Password extension that would allow me to opt-out of 1PW Chrome shortcuts all together? (I rarely use them and the clash with Google Docs is far more disruptive than just not having them).

Hi gmay 👋

1Password in the browser provides an option to change, or remove, shortcuts through Chrome's native interface. An issue with Chrome can sometimes reset the shortcuts back to default even after you've changed them. I recommend that you report this issue to Chrome so that they can investigate this further.

That being said, I've passed you feedback along to the team. I'm sorry for the inconvenience. Let me know if there's anything else that I can help you with in the meantime.

-Trevor

ref: PB-38297038