getting message: "some changes could not be synced with other devices:?

ag_mike_d

Hi folks,

Thanks for all of your messages and sorry for the troubles you've experienced with offline items. I'm happy to hear this was resolved.

My colleague Grey has recently posted a guide to help. If others have encountered this issue or are still encountering issues, please take a look: What to do if you see a message about offline items — 1Password Community

K2342

Thanks @ag_mike_d

The disconnect here for many, and I think not covered by that post - is that most of the "offline changes" we see "were" actually synced correctly.

I saw this on multiple devices - the "offline" changes were straight copies of already existing changes.

That's really the confusion I think. Why is it telling me a change that is exactly the same as what's in the cloud, never synced? By virtue of it being in the cloud and accessible from other devices - it "did" sync I believe.

ag_mike_d

Hey @K2342,

This is mostly the case when 1Password is seeing older items that have been deleted from the cloud and therefore could not sync because it can't find that item, but a same/similar item with a different UUID still exists and is syncing as expected.

There are a few different errors we're seeing depending on the status of the offline items in question. As general rule, if you can confirm those offline items already exist on 1Password.com or you no longer need them, signing out and back in to your 1Password on your device, will help to clear the items.

Should you still need any of the items, or would like us to take a closer look at things you can email us at support@1password.com with your diagnostics report so we can provide next steps. Thanks!

K2342

Thanks @ag_mike_d . I would recommend the support docs be updated to cover that scenario - as I suspect that's one of the main confusion drivers here. Most would realize if a change never did sync - what most people are confused about are changes they though/can see did sync, but then are getting errors saying otherwise.

leslietheII

Same problem on Android

Ticket : [#ELS-89992-566]

perossjr

After all the testing, the following solution works for me: Delete the "Recently Deleted" category and then reinstall. I use advanced uninstall, with registry cleanup. The problem is solved for me.

einstem

I'm seeing the same message. Just reported this issue.

Waiting for Ticket Number to be created.

Regards,

Michael

einstem

Same error.
Ticket Number: #UKN-23141-418

Michael

ag_mike_d

Thanks for the additional feedback here, @K2342.

Unfortunately, these errors can vary and we've seen customers with multiple offline items that are related to a few different status issues/errors. We can help determine the best course of action through review of a diagnostics report.

If you have any other questions, just let us know and we'd be happy to help investigate further.

Addaxian

Sent an email as suggested by ag_mike_d. Ticket number [#NVY-31131-636]

ag_mike_d

Thanks for the reply, @AlwaysSortaCurious - Happy to hear this helped! 👍

lichbane

Latest patch did not fix this.

jimgarrison

Same problem here. I only have 2 items stuck in "Offline Items" but they are important and have never been archived. I confirmed that modifying them did not propagate to other devices.

I don't have a "logout" option, only "close", "lock" and "quit". "Quit" and restart did not fix the issue. I'm on 8.10.9

GreyM1P

@jimgarrison

If you're satisfied that you don't need those items any more and you want to permanently discard them, follow the steps shown in Sign out of 1Password and sign back in, but first make sure that you can sign in to 1Password.com and that you know your account password and have another device signed in nearby or have a copy of your Emergency Kit to hand.

To sign out, click the 🔽 down arrow at the top of the sidebar and choose Manage Accounts, then click your account. Click the ••• button in the top-right corner, then Sign Out.

If that's your only 1Password account, you'll be back at the Welcome screen and you can click Sign In.
If you're still signed in to another 1Password account, click "+ Add an Account" on the Manage Accounts screen to sign back in.

jimgarrison

That worked, the items disappeared from the "Offline" list but remain synced.

GreyM1P

@jimgarrison – Great! We'll be here if you need anything. :)

AntonioM

The solution posted by @AlwaysSortaCurious worked for me -- signed out of 1Password on MacAir and signed back in -- the message went away.

Dave_1P

@AntonioM

I'm glad that you were able to resolve the issue.

For anyone else running into the same problem we have a guide here: What to do if you see a message about offline items — 1Password Community

-Dave