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Forum Discussion
iPad safari extension
Hej
safari extension in my iPad asks for password all the time instead Touch ID but my iPhone I can identify with Face ID. my password is long and hard to write, is there anything I can do so I open safari extensions with Touch ID just like 1p app. thanks
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1P_TommyModerator
@dignin33
You mentioned iPhone. Can you confirm this was 1Password for Safari and not password autofill? Also what version of 1Password are you using? Along with iOS version? I'd also like to ask you to talk with my colleagues via email support. email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.Hi
1Password Team, are you there? this password requests is driving me crazy, can help me fix the safari extension? read previous post
Thanks- 1P_Tommy
I'd like to get you over to my colleagues in email support to look into this in more detail. Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.Also 1proller my apologies for the delay. I'm working through a back log of posts.
Yes, this was 1Password for Safari and not the "key button" to pull info from the 1Password app.
That said, a restart of both devices seems to have alleviated the issue. It is a puzzling one though and has happened on both devices here and there. I will try that email the next time it happens and I'll also try to remember to grab a video of the issue. Thanks for following up!
- 1P_Tommy
@dignin33
That's great news. Are you on our beta or the Sonoma beta by chance?
Understandable. thanks for the feedback. another question while we are here, can I export my data from the website or app? I can't find an export button. I’m using iPad
🙏🏾- 1P_Tommy
The only export options are from within the Desktop applications.
How to export data from 1Password
⚠️ * Exported data files are not encrypted. They are stored in plain text. Anyone with access to your exported data files will be able to read your passwords. Do not email exported data files or store them online. Delete them when you are done with them.
Interesting ... and confusing. I have two versions of 1PW on my laptop. One or the other seems to work. I have given up on iPad and iPhone. Is there any place that describes the logic of the system other than occasionally mentioning one form of the app works for something (transferring PWs in from another system) and another doesn't?
