1Password is requesting my master password several times per day
Hi,
I am using 1Password for Mac 8.10.13 (81013005). I work with my MacBook Pro connected to my studio display screen, with the lid closed. I have activated to unlock the Mac with my Apple Watch, and also 1password, with the setting to require the password every 30 days.
I can unlock my Mac 99% of the time with my Apple Watch. But 1password app is requesting my password several times per day, which is becoming really annoying, as I use it a lot. This issue is there since months.
I am ready to help investigate by providing logs or whatever information you need, but please correct this issue!
1Password Version: 8.10.13
Extension Version: 2.14.1
OS Version: macOS 13.5.1
Browser: Safari
Comments
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Do you have the following setting enabled? If not please do so. Let me know if that helps.
1Password > Preferences (Settings) > General - Keep 1Password in the menu bar0 -
Yes, this option is already enabled
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Thanks for confirming.
Please create a diagnostics report from your device:
- Open 1Password.
- Press command and comma. The 1Password preferences will open.
- Tap Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your downloads folder.
Attach the diagnostics to an email message addressed to
support+forum@1password.com.- Your forum username:
patrick54 A link to this thread:
https://1password.community/discussion/142026/1password-is-requesting-my-master-password-several-times-per-day#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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The diagnostic file has been sent, support ID [#DGH-93267-884]
Thanks for your reactivity.
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I appreciate you sending that report in. One of my colleagues will get back to you as soon as possible.
ref: DGH-93267-884
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