Touch-id and Apple watch unlock stopped working.

PeterThornton

Thank you! I see that my colleague has replied to your email, please continue the conversation there. To prevent duplication of effort, and to save the original poster from seeing notifications on each reply, I'm closing this thread. 🙂

-Dave

ref: NHV-53858-311

Hi - I've just emailed Chrome and Safari logs.

Thanks PeterThornton

Let's keep this going via email. Steph last sent a message and we're awaiting a reply. No rush mind you. I just didn't want you to have missed a message.

Thanks Dave. It occurred just now with Chrome again first up this morning so generated diagnostic and sent. 1Password app open and also showing unlocked in Safari, locked in Chrome. Clicking extension icon in chrome takes 8 seconds to show the enter password prompt, no option for touchID or apple watch unlock, even though set up. And when I just went back to safari, it had locked itself even though I've presently got it set to never.
Support ID is [#NHV-53858-311]

PeterThornton

The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/695317/#Comment_695317
• Your forum username: PeterThornton
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Hi, thanks for reply. Yes, tried those steps earlier but still happening on latest Sonoma Beta 8 yesterday. Restart fixes it temporarily, but then it comes back.

PeterThornton

I'm sorry to hear that you're running into issues with 1Password in the browser and Touch ID. Have you already tried the steps that I posted above? You can find them here: https://1password.community/discussion/comment/694854/#Comment_694854

If you have tried them and are still running into the same issues then please let me know.

-Dave

After I followed the instructions 1P_Dave gave me, my issue was solved.

I'm having the same issues with 1password Beta 8.10.16 and 1password in the browser beta and Sonoma public beta 7. No browsers offer unlock with Touch ID or Apple Watch, and when you click on the 1password icon extension, it takes 5-10 seconds for the password input prompt to appear. It happens on chrome, edge and safari. it also locks frequently ignoring settings not to lock.

Fresco

I'm happy to hear that everything is working again. 🙂

-Dave