App and browser out of sync loosing settings

Ocean West
Ocean West
Community Member
edited September 2023 in Mac

For the past few weeks while on Sonoma and 1Password app and browser extension keep getting out of sync the browser won't ask for my fingerprint and every time i go into my 1p settings unlock with touched is unchecked half the times i have to turn off or delete the browser extension and reinstall it just to get back to work, and it's happening on my laptop and iMac

1Password Version: 8.10.16
Extension Version: 2.15
OS Version: 14.0 Beta (23A5328b)
Browser: Safari

Comments

  • ag_tommy
    ag_tommy
    edited September 2023

    @Ocean West

    I'd like to look into this more. Can you to create a diagnostics report from your device?

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: Ocean West

    • A link to this thread: https://1password.community/discussion/142226/app-and-browser-out-of-sync-loosing-settings#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Ocean West
    Ocean West
    Community Member

    So I followed these instructions and the instructions sent by the support ticket. This morning I came in and was able to get into 1P app with my fingerprint, however, the browser app shows locked and my vaults are locked. And no option for a fingerprint to unlock in the browser. If I unlock my main vault I have to find a password to unlock the secondary vault a tedious impediment to workflow. I had quit the browser like 5 times before it finally became unlocked. #AEN-11643-326

  • Dave_1P
    Dave_1P

    @Ocean West

    Thank you for posting the Support ID. I've asked my colleagues to send you another email and they'll reach out as soon as possible. To prevent the same conversation from occurring in two places at once I'm closing this thread. Please continue the conversation via email.

    -Dave

    ref: AEN-11643-326

This discussion has been closed.