Error message: "Open 1Password to add the account"

System
System
edited September 2023 in iOS
This discussion was created from comments split from: AutoFill isn't working after updating to the latest version.

Comments

  • meglmt
    meglmt
    Community Member

    i have the same (or similar issue) the Iphone APPS are not throwing a message that asks me to "open 1password to add the account". it is open and the account already exists in 1password.

  • Dave_1P
    Dave_1P

    Hello @meglmt! 👋

    I'm sorry that you're seeing an error message when using 1Password on your iPhone. The error message indicates that something might be wrong with how 1Password is setup to use Password AutoFill. Please try the following steps:

    1. Open the iOS Settings app.
    2. Tap Passwords > Password Options.
    3. Turn off AutoFill Passwords and Passkeys, then turn it back on.
    4. Select 1Password, unlock the app, then click Done in the top right.
    5. Turn off any other password managers, such as Keychain, listed here in order to avoid confusion.

    Let me know if you still see the error and I can help further.

    -Dave

This discussion has been closed.