Support / KB article on how to dismiss Passkeys in 1Password

ajh0912 · September 2023

Currently this article covers how to use Passkeys with 1Password - but it doesn't cover how to not use them.

There's quite a bit of confusion with users of security keys, as 1Password in the browser takes over the WebAuthn flow.

Maybe create a guide that shows the one-off dismissal using the small security key icon, and also how to turn the 'offer to save passkeys' setting off? Or modify the above one to include this.

Additionally, I think it would be appropriate to modify the UI to make the Security Key icon more obvious.
Maybe add the text 'Use Security Key'.
It would be beneficial for a show-once popup when the Passkeys WebAuthn injection occurs, mentioning how you can dismiss the menu ad-hoc and use Security Keys instead, and linking to a guide on how to stop it entirely.

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ajh0912 · September 2023

I shouldn't say 'doesn't cover how not to use it', more like 'very briefly covers it' - because it does mention the ad-hoc method to use a Security Key instead.

If you need to use a security key or your browser’s built-in passkey manager on a website when 1Password offers to sign in with a passkey, click the the security key icon button to use your security key or browser’s passkey manager instead.

I think it needs a section dedicated with a screenshot, and also how to disable it in the browser extension settings (I would guess very few people look in the extension settings compared to the application).

Support / KB article on how to dismiss Passkeys in 1Password

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