Quick Access opens on the wrong macOS Space

System
System
in Mac
This discussion was created from comments split from: Unable to open Quick Access.

Comments

  • cryptochrome
    cryptochrome
    Community Member
    edited October 2023

    @Dave_1P I think I found the culprit for this (it may be totally unrelated though). Often times, Quick Access does not show up for me. However, I think this is related to macOS Spaces feature. What I found:

    • As long as 1P (the main app) is running in the background (window closed, but not quit), quick access will only open on the macOS Space that the 1P window was last active on.
    • If you switch to another macOS space and hit the keyboard shortcut for Quick Access, nothing seems to happen. It does open though, just not on the current macOS space, so you just don't see it.
    • If you switch back to the other macOS Space, you will find Quick Access open there.
    • None of this happens if you quit the 1P main app (not just close the window, but CMD-Q it). In that case, the Quick Access window appears on the macOS space you are invoking it from.

    Let me know if this is related, or if I should open a separate thread.

  • Dave_1P
    Dave_1P

    Hello @cryptochrome! 👋

    I'm sorry that Quick Access isn't opening in the correct macOS desktop on your Mac. It does seem like an unrelated issue to what the other user reported so I split your comment into a new thread.

    I can't reproduce the issue on my Mac when I try the following:

    1. Open and unlock 1Password for Mac.
    2. Click on the red button in the upper left corner to close the main window.
    3. Switch to another desktop by sliding three fingers up on the touchpad and choosing another desktop.
    4. Press Shift-Command-Spacebar to invoke Quick Access.

    Quick Access opens on the right desktop. Can you tell me if I misunderstood your reproduction steps and the issue?

    Can you also tell me if you have any full screen apps open when this occurs? I look forward to hearing from you.

    -Dave

    ref: dev/core/core#22717

  • cryptochrome
    cryptochrome
    Community Member
    edited October 2023

    Hi @Dave_1P

    should we continue in this thread or should I open a new one, given that it's probably a different issue?

    As for your reproduction steps: Seems about right. What you could try is making sure the space you switched to is actually active (by clicking anywhere on the desktop or an open app on that space). That's the only idea I got.

    No full-screen apps open.

    Maybe it's also related to Spaces setting. Mine are like this:

  • Dave_1P
    Dave_1P

    @cryptochrome

    Thank you for the reply. So that I can investigate this further, can you reproduce the issue one more time and then I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • cryptochrome
    cryptochrome
    Community Member

    Hi @Dave_1P - this is totally weird, but I can no longer reproduce the issue. The one thing that changed on my end is an upgrade to macOS Sonoma. Maybe it was just a quirk in the previous OS version, I don't know. It's working fine now.

  • ag_tommy
    ag_tommy

    @cryptochrome

    Let us know if thing change. Feel free to follow Dave's directions if they do. No need to post here unless you wish to.

This discussion has been closed.