Asked twice to unlock quick access/autofill every time

MindTooth · October 2023

Hi,

I've started to have the issue/annoyance that I have to login twice to unlock 1Password.

I frankly don't know why. I've tried some various stuff, but to no avail.

Any thoughts? I'll gladly provide more info if you need it.

1Password Version: 8.10.16
Extension Version: 2.15.1
OS Version: 14.0
Browser: Safari

Dave_1P · October 2023

I'm sorry that you're being asked to unlock 1Password twice. So that I can better understand the situation can you please tell me the following:

Are you unlocking 1Password using your account password or Touch ID? Does the same issue occur when using either option?
Are you unlocking the desktop app or the browser extension?
Do you see any error messages after you try to unlock 1Password the first time?

I look forward to hearing from you.

-Dave

MrC · October 2023

I see this routinely now also. I use Cmd+\ to auto-fill username / password fields in an app.

When the app is locked, the first Cmd+\ seems to unlock 1Password. Then a second authentication is required to get the quick search box to appear. Fortunately I have touch ID so this isn't a big issue, but for those who have to type in their long master password, this would be a pain.

This is 100% repeatable.

Dave_1P · October 2023

@MrC and @MindTooth

Thanks for the additional details. I've done some testing and I can reproduce this when using the 8.10.16 stable version of 1Password for Mac but not the beta. Would either of you be willing to try the beta to see if that resolves the issue for you as well:

Use 1Password beta releases

There's a fix in the beta for a related (but distinct) issue and it's possible that it resolves the issue you're running into as well. Let me know.

-Dave

ref: dev/core/core#23433

MrC · October 2023

@Dave_1P

I'm on beta already:

1Password for Mac 8.10.18 (81018019)

Dave_1P · October 2023

@MrC

Thanks for confirming that. So that we can investigate further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/comment/697618/#Comment_697618
Your forum username: MrC
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave