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MindTooth's avatar
MindTooth
New Contributor
2 years ago

Asked twice to unlock quick access/autofill every time

Hi, I've started to have the issue/annoyance that I have to login twice to unlock 1Password. I frankly don't know why. I've tried some various stuff, but to no avail. Any thoughts? I'll gl...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello MindTooth! 👋

I'm sorry that you're being asked to unlock 1Password twice. So that I can better understand the situation can you please tell me the following:

  1. Are you unlocking 1Password using your account password or Touch ID? Does the same issue occur when using either option?
  2. Are you unlocking the desktop app or the browser extension?
  3. Do you see any error messages after you try to unlock 1Password the first time?

I look forward to hearing from you.

-Dave