1Password crashes on launch

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LarryMcJ
LarryMcJ
Community Member
in iOS

About every fifth or sixth time I open 1Password, it instantly crashes. Opening it again, it seems to stay open. Using an iPhone 15 Pro Max.

1Password Version: 8.10.18
Extension Version: Not Provided
OS Version: 17.0.3
Browser: Not Provided

Comments

  • LarryMcJ
    LarryMcJ
    Community Member
    Options

    I uninstalled/reinstalled and the ratio got better. Only one crash out of 10 times opening it. I’ll keep watching it.

  • Dave_1P
    Dave_1P
    Options

    Hello @LarryMcJ! 👋

    I'm sorry that 1Password is crashing on your iPhone. So that we can investigate further, I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • LarryMcJ
    LarryMcJ
    Community Member
    Options

    Thanks, but I've uninstalled/reinstalled and it hasn't happed yet. If it does, I'll create the diagnostics report.

  • Dave_1P
    Dave_1P
    Options

    Thank you, I'll keep an eye out for your report if you do run into the issue again.

    -Dave