Quick Access doesn't open sometimes

System
System
in Mac
This discussion was created from comments split from: Unable to open Quick Access.

Comments

  • doetraar
    doetraar
    Community Member

    I'm having an issue which may be related to this, but, I'll leave it to the 1P team to say for certain.

    I use command-\ as a command key to invoke Quick Access (I miss 1PMini, and, well, muscle memory).

    However, it's frequently the case that throughout the day when I invoke QA, it does not appear.

    If I then open 1Password (I use Alfred, so, command-space, 1p) and quit 1P, and then try QA, it works again.

    It happens randomly, not at a consistent time interval. I use Spaces heavily, but I don't sense that QA is opening anywhere else, as if it were, I'd expect Spaces to take me to where it opens (I have that Spaces feature enabled).

    My workaround works, but, I'd love to be able to rely upon Quick Access appearing.

  • Dave_1P
    Dave_1P

    Hello @doetraar! 👋

    I'm sorry that Quick Access is sometimes not opening on your Mac. So that I can better understand the situation can you please tell me the following:

    1. By default Command-Backslash is the shortcut for Universal Autofill and not Quick Access. The shortcut for Quick Access is Shift-Command-Spacebar. Can you tell me which shortcut is set for Quick Access in 1Password's settings: 1Password > Settings > General > Keyboard Shortcuts.
    2. When you're unable to open Quick Access using a keyboard shortcut, are you still able to open Quick Access by right-clicking on the menubar icon and clicking "Open Quick Access"?
    3. Do you have "Keep 1Password in the menu bar" turned on?

    I look forward to hearing from you.

    -Dave

  • doetraar
    doetraar
    Community Member

    Thanks @Dave_1P, appreciate the response.

    1: I changed the key mapping as soon as 1P8 came out in beta; too much muscle memory, and I want Quick Access to be easily available. Universal Autofill isn't as useful for me. QA has the command-backslash mapping, and has done for some time.

    2: Yes, I can.

    3: Yes, I do.

    I saw other threads regarding (3), and also disabled and re-enabled it, but the glitch persists.

    For what it is worth, the process I'm using Quick Access for is for grabbing a password for sudo usage on a remote system via ssh (where, obviously, I can't use 1P).

    So, I've ssh'd into RemoteHost, and need to run "sudo command" - before I do that, I command-\, type a few characters to get the right thing, use some arrow keys to select the password (right arrow, down arrow), then hit return on the sudo command, and paste the password.

    There may be a better way for me to do this, but, I think that 1P lost its integration with Keyboard Maestro with 1P8, as the Advanced options don't exist as they used to.

    Regardless, it's bringing up Quick Access that's the glitch for me!

  • Dave_1P
    Dave_1P

    @doetraar

    Thank you for the reply and those answers! I find it interesting that Quick Access will still open from the menu bar but not using the keyboard shortcut.

    Do you have any other shortcuts that you use regularly for other apps? The next time that you notice that Quick Access isn't opening using the keyboard shortcut, could you try to see if shortcuts for other apps are still working?

    I look forward to hearing from you.

    -Dave

  • doetraar
    doetraar
    Community Member

    I may be wrong about the Quick Access in the menu bar working, @Dave_1P, and I'll have to test that again more thoroughly. Yesterday evening the issue happened again, and when I went to the menu bar to validate that, I THINK it failed opening Quick Access from there as well, but, as I never do that, I wasn't sure if I selected Open 1Password instead, and it may well be the case that Quick Access did NOT open...I'll test that today. It happens several times per day.

    Other shortcuts for other apps work fine. Command-space for Alfred, for example, is how I start 1P when it gets "stuck" like this. Same thing for other shortcuts I've established for my email application, and all the other apps I have open. The only thing that seems not to invoke is Quick Access.

    But I'll double check the menu bar thing today.

  • doetraar
    doetraar
    Community Member

    I stand corrected, @Dave_1P, when Quick Access does not work with command-\, it also does not work with the menu bar option. If I open up 1P as an application, it "does something" which makes command-\ and Quick Access work again.

  • Dave_1P
    Dave_1P

    @doetraar

    Thank you for the detailed information. The next time that the issue occurs note the time when it occurs, this will help us track the appropriate logs. Then, try to open Quick Access from the menu bar and note whether this is also not working. Then, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • DalikVee
    DalikVee
    Community Member

    Chiming in to say that I am also experiencing this issue intermittently, sometimes with Quick Access not appearing whatsoever and on other occasions opening in a different space (with an invisible window) as has been discussed in a few threads including here.

    Regards

  • Dave_1P
    Dave_1P

    @DalikVee

    I'm sorry that you've also run into the issue. The next time that Quick Access doesn't appear correctly, please follow the steps in my previous comment to send in a diagnostics report so that the team can investigate further and find a solution.

    -Dave

  • billimek
    billimek
    Community Member

    APY-96154-128

  • Dave_1P
    Dave_1P

    @billimek

    Thank you for posting the Support ID, one of my colleagues will respond to your email as soon as possible. Please continue the conversation there.

    -Dave

    ref: APY-96154-128

  • jbosse
    jbosse
    Community Member
    edited July 13

    I have the same problem. I have submitted my diagnostics as described above.

    FVG-27874-986

  • Dave_1P
    Dave_1P

    @jbosse

    Thank you for posting the Support ID. The team has received your diagnostics report and will send you an email soon, please continue the conversation there.

    -Dave

    ref: FVG-27874-986

  • Antyptyr66
    Antyptyr66
    Community Member

    Has this issue been resolved as I am now having this problem.

  • ag_tommy
    ag_tommy

    @Antyptyr66

    Not that I am aware of. I would recommend talking with the technical team so they can ask all the needed questions and determine if you're experiencing the same issue the others have reported.

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

    Include the following:

    Your user name here in the forum. Antyptyr66
    A link to this topic. https://1password.community/discussion/comment/714183/#Comment_714183

    This will help us connect the dots as they say.