Touch ID for 1Password Chrome Extension has stopped working

brtan

OS : MacOS Sonoma
App version: 1Password for Mac 8.10.20
Chrome Extension : 2.18.0

Touch ID works for the app version but not for the Chrome version. Please advise. Thanks !

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1Password Version: 8.10.20
Extension Version: 2.18.0
OS Version: Sonoma
Browser: Chrome

brtan

Any one?

Dave_1P

Hello @brtan! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. As a first step, please update both the desktop app and 1Password in the browser:

• Desktop: How to keep 1Password up to date
• Browser: How to keep 1Password up to date in your browser

Then, follow these steps:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Applications folder.
4. Open your web browser.

Let me know if that fixes the issue. I look forward to hearing from you. 🙂

-Dave

brtan

Thanks Dave. Both apps are updated. I have tried to restart the Mac and the browser. It's not working.

brtan

I did the 4 steps and it's still not working. Please advise. Thanks

steph.giles

Hey @brtan,

Thank you for getting back to us. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

brtan

Thanks, Steph. I will try to do it ASAP. It's a nightmare having to copy and paste it.

steph.giles

Thanks @brtan, hopefully we can see what's going wrong and get this resolved as soon as possible. I understand the frustration especially when you are unable to fill your passwords.

brtan

Hi, @steph.giles , I am not getting any case numbers from Bitbot.

brtan

Apologies. There was a slight delay. Here's the case number : [#AUG-53634-515]

brtan

Looking forward to a swift resolution

Dave_1P

@brtan

Thank you for posting the Support ID. The report is with the right team and one of my colleagues will send you a reply as soon as possible via email.

Since we have a communications channel option with email, I'm closing this thread.

-Dave

ref: AUG-53634-515