Safari Extension Not Unlocking
1P is open and unlocked but the browser ext has a lock and clicking on it has a button open 1P it flashes for a second but comes back. I have turned off the extension and turned it on, still locked. I go to settings and it is connected to 1P and shows green. I've deleted and reinstalled the extension several times but it just will not connect to 1P
1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: 14.2.1
Browser: Safari
Comments
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Hello @Ocean West! 👋
I'm sorry to hear that 1Password isn't working properly with Safari on your Mac. As a first step, can you try the following:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
Let me know if that fixes the issue. I look forward to hearing from you. 🙂
-Dave
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It finally did on my iMac but it won't on my Macbook
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Hey @Ocean West,
I'm sorry for the trouble on your MacBoook. It would be useful hereif we could take a closer look at some logs and what may be going wrong.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!
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I've been having this problem for the last month or so - and previously a few months before until it fixed itself. Exactly the same problem. Will send logs too.
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