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Ocean_West's avatar
Ocean_West
Occasional Contributor
2 years ago

Safari Extension Not Unlocking

1P is open and unlocked but the browser ext has a lock and clicking on it has a button open 1P it flashes for a second but comes back. I have turned off the extension and turned it on, still locked. I go to settings and it is connected to 1P and shows green. I've deleted and reinstalled the extension several times but it just will not connect to 1P

1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: 14.2.1
Browser: Safari

browser extension
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @lotech

    It looks like my colleague Chris has replied to you please continue the conversation via email. Thanks for the submission.

    ref: IYR-11673-321

  • Former Member's avatar
    Former Member
    2 years ago

    I've been having this problem for the last month or so - and previously a few months before until it fixed itself. Exactly the same problem. Will send logs too.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey Ocean_West,

    I'm sorry for the trouble on your MacBoook. It would be useful hereif we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!

  • Ocean_West's avatar
    Ocean_West
    Occasional Contributor
    2 years ago

    It finally did on my iMac but it won't on my Macbook

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello Ocean_West! 👋

    I'm sorry to hear that 1Password isn't working properly with Safari on your Mac. As a first step, can you try the following:

    1. Close all open web browsers.
    2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
    3. Double-click on 1Password from your Mac's Applications folder.
    4. Open your web browser.

    Let me know if that fixes the issue. I look forward to hearing from you. 🙂

    -Dave