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Forum Discussion

Ocean_West's avatar
Ocean_West
Occasional Contributor
2 years ago

Safari Extension Not Unlocking

1P is open and unlocked but the browser ext has a lock and clicking on it has a button open 1P it flashes for a second but comes back. I have turned off the extension and turned it on, still locked. ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey Ocean_West,

I'm sorry for the trouble on your MacBoook. It would be useful hereif we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!