Unable to unlock with Apple Watch

TomGed
TomGed
Community Member
in Mac

I am running 1Password for Mac 8.10.23 on a Mac mini 2023 (M2) and can not unlock with Apple Watch. My Mac is setup to unlock with Apple Watch and 1Password gives me the option to unlock with my Apple Watch or to use my account password, but the Apple Watch is not asking me to approve. My Apple Watch is a Series 6 watch (model a2292) with version 10.2.

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Comments

  • Dave_1P
    Dave_1P

    Hello @TomGed! 👋

    I'm sorry that Apple Watch unlock isn't working for 1Password. Are you still able to unlock the Mac itself using your Apple Watch? If you can then can you please try these steps:

    1. Disable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Uncheck "Apple Watch"). (If you don’t see the Apple Watch option in 1Password then skip this step.)
    2. Disable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Uncheck your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    3. Turn off your Mac.
    4. Restart your Apple Watch: Restart your Apple Watch - Apple Support
    5. Turn on your Mac.
    6. Enable Apple Watch Unlock for your Mac (In the MacOS menu bar:  > System Settings > Touch ID & Password > Check your Apple Watch under "Use your Apple Watch to unlock your applications and your Mac")
    7. Enable Apple Watch Unlock in 1Password for Mac (1Password > Settings > Security > Check "Apple Watch").

    Let me know if that doesn't resolve the issue and I can help further.

    -Dave

  • TomGed
    TomGed
    Community Member

    That fixed it. Thanks!

  • Dave_1P
    Dave_1P

    I'm happy that the steps helped. 🙂

    -Dave

  • shanekartz
    shanekartz
    Community Member

    @Dave_1P I am having a similar issue, however I am no longer seeing the Apple Watch setting at all in the 1Password Security Settings on older Mac Mini, i9 iMac, nor my M1 Macbook Pro.

  • Dave_1P
    Dave_1P

    @shanekartz

    I'm sorry that Apple Watch unlock isn't working on your Macs. So that I can better understand the situation can you tell me the following:

    1. Can you still unlock the Macs themselves (not 1Password) using the Apple Watch?
    2. Have you already tried the steps in my previous post?

    I look forward to hearing from you.

    -Dave

  • shanekartz
    shanekartz
    Community Member
    edited January 22

    Hi Dave,

    So since I posted this, here are the latest developments. Restarting all devices had no effect. Ultimately I unpaired and re-paired my apple watch to my iPhone. That got the unlocking the computers working again. On my M1 Macbook Pro. The unlock with fingerprint shows up in 1Password and I guess that also includes the Apple Watch, because it is working again. On my i9 iMac, it is working as usual and the Unlock with Apple Watch is showing up and working in 1Password. On my i5 Mac Mini, the computer unlocks with the Apple Watch, but the option is still missing from 1Password and I have to type in my master password each time.

    And yes, I did try all of your previously mentioned steps.

  • Dave_1P
    Dave_1P

    @shanekartz

    Thank for the reply. It sounds like Apple Watch unlock for 1Password is working everywhere but your Mac mini:

    On my i5 Mac Mini, the computer unlocks with the Apple Watch, but the option is still missing from 1Password and I have to type in my master password each time.

    Has Apple Watch unlock for 1Password worked with your Mac mini before? Unlocking 1Password using your Apple Watch requires macOS Catalina 10.15 or later and a Mac with a Secure Enclave, can you tell me if your Mac mini is 2018 or newer?

    -Dave

  • RickyRed
    RickyRed
    Community Member
    edited March 9

    Hi I'm having the same issue with an Apple Watch Ultra on my Mac Book Air M2.
    Apple Watch works in unlocking the Mac, but it doesn't show up the request to unlock 1Password.
    I'm running 1Password 8.10.27 and OS Sonoma - 14.2.1.
    I trie the procedure indicated by Dave_1P here above at the beginning of the thread (de-activating reboot and reactivating), but it didn't work.
    Any other idea?
    Thanks

  • RickyRed
    RickyRed
    Community Member

    Update: Now Apple Watch Ultra unlocking is back, working normally.
    What I did: in 1Password settings I unflagged the option to unlock with Apple Watch, then I blocked the App (Shift + Cmd + L).
    Then I unblocked the App using the password as required by the App itself, and put again the flag to unlock with Apple Watch.
    I blocked again the App and then I normally clicked on the App icon.
    The App splashscreen appeared and ... bum! the Apple Watch asked to unlock 1Password.
    Hope this help.

  • Dave_1P
    Dave_1P

    @RickyRed

    I'm happy that you were able to fix the issue, thanks for sharing the steps that you used. If the issue comes back, or you need help with anything else, then don't hesitate to let me know.

    -Dave

  • CHeard
    CHeard
    Community Member

    Just as another data point, I have had the same issue as @RickyRed, repeatedly. Apple Watch will unlock my Mac consistently. Intermittently, 1Password will just stop prompting for watch unlocks, and the little watch icon will disappear from the app's unlock window. In settings, the "Touch ID" checkbox will be present, but grayed out. So far, @RickyRed’s procedure has worked for me to restore watch functionality in 1Password. But this happens to me intermittently, not just the one time. M1 MacBook Pro, Apple Watch series 6, Watch OS 10.3.1, 1Password for Mac 8.10.28 (81028034)

  • Dave_1P
    Dave_1P

    @CHeard

    Welcome to the community! I'm sorry that your Apple Watch is sometimes not working to unlock 1Password on your Mac. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Illusion5
    Illusion5
    Community Member

    @Dave_1P

    Your steps at the head of this post always fix this issue for me. But this issue keeps coming up and restarting everything takes time. This issue happens to me just about 1 a month. Is there something I am doing that is exacerbating it? Are there steps/procedures to reduce the frequency of this issue re-occurring?

  • Dave_1P
    Dave_1P

    @Illusion5

    I'm sorry that the steps only temporarily resolve the issue before it comes back. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Illusion5
    Illusion5
    Community Member

    @Dave_1P

    Your support ticket ID is EGX-51834-928

  • Kester.D_1P
    Kester.D_1P
    edited July 16

    Hi @Illusion5 - thanks for sharing the Support ID. I've located your email and a member of the team will be in touch shortly. 🙂

    ref: EGX-51834-928

  • ddacunha
    ddacunha
    Community Member

    Similarly to the previous commenter. Removing the Apple Watch from the system and adding it back restore the ability to unlock 1Password with the watch.
    1Password is the only application having this issue, and it happens often. I am have issues unlocking the same Mac with my watch.

  • ag_tommy
    ag_tommy

    @ddacunha

    I'd recommend emailing a diagnostic report to the technical team for further review.

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: ddacunha

    • A link to this thread: https://1password.community/discussion/comment/714356/#Comment_714356

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • Haole
    Haole
    Community Member

    I'm having the same issue. My support ticket ID is FGC-25528-545

  • mhsmith451
    mhsmith451
    Community Member
    edited July 23

    So now that any number of people are having this issue since the most recent release, is it being fixed or can we get a bump back to the previous version that did not have this problem? Or is there some magic hackery that needs to be done....and should be publicly shared?

  • Unknown
    Unknown
    edited July 24
    This content has been removed.
  • Dave_1P
    Dave_1P
    edited July 24

    @Haole

    Thank you for posting the Support ID. Please check your inbox, one of my colleagues just sent you an email.

    @mhsmith451

    There are a few different Apple Watch unlock issues that folks might be running into and that our development team is actively investigating and working on a fix for. I'm unable to provide a solution or workaround without first seeing a diagnostics report from your Mac in order to identify the specific situation that you're running into and provide an appropriate and effective workaround.

    Please use the steps in this post to send in a diagnostics report from your Mac and my colleagues and I will be able to help further.

    -Dave

  • mhsmith451
    mhsmith451
    Community Member

    Done! Thanks!

  • Haole
    Haole
    Community Member

    Thanks, Dave. I've rollback, and all is well so far!

    Scott

  • Dave_1P
    Dave_1P

    @mhsmith451 and @Haole

    Thank you! If you do have any questions about the specific workarounds provided for your situations then don't hesitate to reply to the last email that you received from my colleagues. 🙂

    -Dave

    ref: HVK-64117-455
    ref: FGC-25528-545

  • Haole
    Haole
    Community Member

    @Dave_1P

    The rollback fix didn't last long... I've sent my diagnostic file in and received 2 emails with different support ticket IDs:

    TBM-81124-752
    FZJ-49632-762

  • Dave_1P
    Dave_1P

    @Haole

    I'm sorry that the workaround stopped working. One of my colleagues will reach out to you directly via email soon. Please continue the conversation there.

    -Dave

    ref: FGC-25528-545

  • Josep Baila Cera
    Josep Baila Cera
    Community Member
    edited July 30

    Buenas tardes.

    ¡Yo tampoco puedo desbloquear con el Apple Watch!

    Saludos

  • Josep Baila Cera
    Josep Baila Cera
    Community Member

    El ID de su ticket de soporte es HSF-58531-128

  • Dave_1P
    Dave_1P

    @Josep Baila Cera

    ¡Gracias por publicar el número de soporte! Uno de mis colegas le enviará una respuesta por correo electrónico pronto. Por favor continúe la conversación allí.

    Thank you for posting the support number! One of my colleagues will send you a reply via email soon. Please continue the conversation there.

    -Dave

    ref: HSF-58531-128